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    Service Advisor - Orlando, United States - Starling Chevrolet

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    Description

    Service Advisor / Consultant

    Proven record of achieving exceptional customer satisfaction. A high degree of ownership and accountability with the ability prioritize effectively. A high degree of integrity and professionalism with excellent communication skills. Above average energy level with the ability to work in a competitive environment.

    • Job Responsibilities: As an Automotive Service Advisor, you would review vehicle inspections, estimates, and recommend proper maintenance care to our valued customers' vehicles for optimal performance.
    • Answering phone calls and setting appointments.
    • Greeting customers promptly.
    • Obtaining customer and vehicle information.
    • Clearly reporting all vehicle symptoms as described by the customer.
    • Determining and recommending needed maintenance base on age, mileage and history of vehicle.
    • Preparing a complete and accurate estimate of cost for labor and parts.
    • Monitor the progress of each vehicle throughout the day, and updating customers frequently. Verifying that the final invoice reconciles with the work performed on the repair order.
    • Explaining all completed work and charges to customers.
    • Conduct post-repair follow up
    • Resolve customer complaints, maintain value, quality, and integrity
    • GM experience preferred.
    • Excellent pay plan with unlimited potential.
    • Spanish Speaking is a must.

    Fast paced work environment. Career growth opportunities.

    Medical, Dental and Vision coverage, available after 2 month. Paid vacation, 401(k)

    Equal opportunity employer.


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