Jobs
>
Front Desk Agent
>
Denver

    Front Desk Agent - Denver, United States - La Quinta Denver - Southwest/Lakewood

    La Quinta Denver - Southwest/Lakewood
    La Quinta Denver - Southwest/Lakewood Denver, United States

    3 days ago

    Default job background
    Description

    Compensation Type:
    Hourly

    Highgate Hotels:

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location:

    La Quinta Denver - Southwest/Lakewood

    7190 West Hampden Avenue Lakewood, CO 80227

    Overview:

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Responsibilities:
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions as listed in the Red Book.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.
    Qualifications:
    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.

    Salary Range ($17.50/hr - $20/hr)

    • In addition to travel discounts at all our hotels, Highgate offers competitive benefits,
      including three pricing tiers of medical coverage as well as dental, vision &
      supplemental benefits to full-time associates. Retirement 401k program is open to
      both full-time & part-time staff who qualify.
  • Hotel Downstreet

    Hotel Front Desk Agent

    1 day ago

    Hotel Downstreet North Adams, United States

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...

  • Sage Hospitality Group, LLC

    Front Desk Agent

    6 days ago

    Sage Hospitality Group, LLC Denver, United States Full time

    Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to preven Front Desk, Agent, Audit, Inf ...

  • Hilton Hotels & Resorts

    Front Desk Agent

    1 week ago

    Hilton Hotels & Resorts Denver, United States

    Full availability will be required to train and work day, night, and overnight shifts. Assisting guests with transations and supporting fellow team members to provide supreme customer service is expected. As a Guest Services Agent, you would be respo Agent, Front Desk, City, Gues ...

  • Crestline Hotels & Resorts

    Front Desk Agent

    1 week ago

    Crestline Hotels & Resorts Denver, United States

    ** Front Desk Agent** · ** Front Desk Agent** · **Overview** · The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance wit ...

  • Hotel Teatro

    Front Desk Agent

    1 week ago

    Hotel Teatro Denver, United States

    Hotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent · - · Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, · Non-exempt · Front Desk Agent · Work With Us · At Hotel Teatro, we recognize that candidates for ...

  • Hotel Teatro

    Front Desk Agent

    1 week ago

    Hotel Teatro Denver, United States

    Hotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, Non-exempt · Front Desk Agent · Work With Us · At Hotel Teatro, we recognize that candidates f ...

  • Hotel Teatro

    Front Desk Agent

    1 week ago

    Hotel Teatro Denver, United States

    Hotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, Non-exempt · Front Desk Agent · Work With Us · At Hotel Teatro, we recognize that candidates f ...

  • The Kimpton Hotel & Restaurant Group, LLC

    Front Desk Agent

    1 week ago

    The Kimpton Hotel & Restaurant Group, LLC Denver, United States

    NEW - Kimpton Claret Hotel at Belleview Station - Denver, CO Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospit Front Desk, Agent, Operations ...

  • Denver Rescue Mission

    Hospitality Desk Agent

    1 week ago

    Denver Rescue Mission Denver, United States

    Job Type · Full-time · Description · For over 130 years, front line employees have contributed to the life-changing work of Denver Rescue Mission. We invite you to join the Mission to address homelessness in Denver and Northern Colorado. The Hospitality Desk Agent is an integra ...

  • White Lodging

    Front Desk Agent

    1 day ago

    White Lodging Denver, United States

    Summary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connecti ...

  • DPM Denver LLC

    Front Desk Agent

    6 days ago

    DPM Denver LLC Denver, United States

    Hotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, Non-exempt · Front Desk Agent · Work With Us · At Hotel Teatro, we recognize that candidates for emp ...

  • OCI Hospitality

    Front Desk Agent

    6 days ago

    OCI Hospitality Denver, United States

    Job Description · Job DescriptionJob descriptionFront Desk Agent · Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek · The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their sta ...

  • Hotel Teatro

    Front Desk Agent

    2 weeks ago

    Hotel Teatro Denver, CO, United States

    Hotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, Non-exempt Front Desk Agent Work With Us · At Hotel Teatro, we recognize that candidates for employme ...

  • Hotel Teatro

    Front Desk Agent

    2 weeks ago

    Hotel Teatro Denver, United States

    Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. · Hotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour ...

  • Contact Government Services, LLC

    Service Desk Agent

    3 days ago

    Contact Government Services, LLC Denver, United States

    Service Desk Agent · Employment Type: Full-Time, Mid Level · Department: Information Technology · CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and ...

  • Highgate Hotels

    Front Desk Agent

    1 week ago

    Highgate Hotels Denver, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Westmont Hospitality Group

    Front Desk Agent

    1 day ago

    Westmont Hospitality Group Denver, United States

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $17.00 per hour · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel exp ...

  • Highgate Hotels

    Front Desk Agent

    1 week ago

    Highgate Hotels Denver, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Aspen Skiing Company

    Front Desk Agent

    5 days ago

    Aspen Skiing Company Denver, United States

    Company Description · Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surro ...

  • Hotel Teatro

    Front Desk Agent

    4 days ago

    Hotel Teatro Denver, United States

    Job Description · Job DescriptionHotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, Non-exempt · Front Desk Agent · Work With Us · At Hotel Teatro, we r ...