Wellness Center Receptionist - Milpitas, United States - Ayurvedic Academy Inc. dba Kerala Ayurveda Academy
2 days ago
Description
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
If you excel in Customer Service and enjoy providing the best experience for those seeking to improve their health, please join us as a Wellness Center Receptionist This position is the primary point of contact and support for guests before, during and after their experience. You will be responsible for performing the day-to-day operations of the Wellness Center while maintaining a friendly, effective and efficient atmosphere. This is a front-facing, customer service driven position that requires an excellent communicator, welcoming personality and administrative multitasker.
QUALIFICATIONS
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Local to Milpitas, CA and available to work on-site 40 hours per week.
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College degree preferred.
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2 years of experience working in a Wellness Center, Spa or Medical Office preferred.
COMPETENCIES & SKILLS
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Excellent communication skills including command of the English language in written, oral and electronic communications.
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Technologically focused: experience with CRM, retail POS, Microsoft Office and Google Suite required.
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Customer Service training and experience.
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Able to multitask and handle challenging scenarios with ease.
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Light accounting, inventory and general "housekeeping" for the office.
RESPONSIBILITIES
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Greet guests and schedule appointments for Wellness services with accuracy.
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Maintain complete confidentiality in all guest matters in accordance with company policy.
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Ensure a clean and well-organized work area, delivering excellent communication and administration services.
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Ensure adequate stock of supplies and equipment, keeping inventory and reorder as necessary.
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Enroll guests in special programs or memberships. Actively promote the Wellness Center, treatments, services, consultations and retail, as well as programs, promotions and discounts when available.
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Provide detailed descriptions of Wellness treatments, packages, services, facility features, and hours of operation.
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Receive payments for goods and services and properly account for all transactions and money. Reconcile daily sales, deposits, and receipts as outlined in Standard Operating Procedures and Protocols.
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Ensure that the check-in and payment processes are handled in accordance with company policy by processing cash, credit card, and transactions accurately.
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Maintain facility by checking equipment, stocking supplies and performing light cleaning.
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Ensure proper coverage of reception when it is necessary to leave the area.
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Assist as needed with lifting and storing equipment, product displays, and preparing for special events.
- **Maintain a positive attitude and contribute toward a quality work environment.
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