Centralized Scheduler - Chicago, United States - Primecare Community Health

Primecare Community Health

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary

Schedules appointments for all PrimeCare Health Centers.

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Duties and Responsibilities

Models PrimeCare's mission, philosophy and values
Has a complete understanding of the scheduling system for scheduling of patients, as well as looking up previous balance to help assist patients.
Is proficient in running necessary reports to determined missed appointments, and walk in appointments
Removes phones for the answering service
Forwards clinics phones to the main scheduling number.
Update and uses resource book as a tool for all updates
Demonstrates proficiency in using the patient management system
Continually updates patient's demographic information by asking current phone, emergency contact information
Asks patient to bring in all of their medications.
Verify patient's PCP to ensure that patient is scheduled with the correct provider
If patient's PCP is not available the day the patient requests an appointment, schedule the patient with another provider in that pod.
Needs to be knowledgeable about insurance information in order to answer patient questions
Adheres to HIPPA requirements
Gives patient correct information regarding appointment times and when to arrive at the health center for their appointments
Gives patients accurate information regarding fasting requirements for their tests
Takes detailed messages, providing accurate information for the providers and initials the message
Gives all messages to the Medical Record's Coordinator, so that the clinic chart can be pulled in a timely manner
Does reminder calls for next day appointments
Calls recalls from the monthly recall list
Calls all patients from PHO, HMO and missed appointments for routine health maintenance
Maintain and organized and clean work environment.
Demonstrate initiative and organize your work.
Provide at least 2 hours' notice for an absence or tardiness, by calling the Patient Services Manager or designee
No more than 5 days of tardiness or unscheduled absences in one year.
Maintain patient confidentiality.
Complies with the health center dress code
Complies with policies and procedures of the health center regarding cell phone use and internet use.
Attends all health in services and educational offerings
Reviews memos and minutes of all staff meetings
Submits accurate timesheets every Friday before payday.
Maintains flexible work schedule
Understands the Health Disparities and how it affects the provision of care
Participates in QI activities as directed.
Translate for providers when requested to
Reports complaints and unusual situations to the person in charge.
Performs other duties as assigned

Customer Service:

All patients are to be treated are to be treated respectfully.
Questions are to be answered to the best of your ability, and if you are unsure, you are to take their name, concern and telephone number and give it to the Director of Practice Management or in her absence her designate, to follow up. Never be rude to a patient.
Answer phone on 3rd ring with the following greeting: "good morning (or what is appropriate), stating the name of the health center, your name and how can I help you. When finishing the call—say " it was my pleasure to help you"
Always be polite to the caller and if there is a customer that is upset and you cannot handle the situation, find the appropriate person to help them.
If the caller must be put on hold, retrieve the call as soon as possible and thank them for waiting.
Demonstrate professionalism in all your dealings with patients, providers and fellow staff.
Exemplify service to the community and "quality at all levels"
Model PrimeCare's mission, values and philosophy with all of your dealings

Physical Demands

Must be able to remain in a stationary position 50% of the time.
Must be able to move around the clinic site 50% of the time.
Constantly operates a computer, computer printer, copy machine, and telephone.
Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
Must be able to transport from one site to another.
Must be able to cover other shifts as necessary.

Required Knowledge, Experience, or Licensure/Registration