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    Guarantee Services Representative - Dallas, United States - Siplast

    Siplast
    Siplast Dallas, United States

    2 weeks ago

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    Description
    Job Description:

    Introduction

    At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof, you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

    Team or Function Overview

    The Siplast Guarantee Service department supports and partners with various internal and external stakeholders to provide best-in-class services associated with guarantee-related services.

    Summary

    The Siplast Guarantee Services Representative position is accountable for guarantee-related services within the department, and for supporting the field sales and field technical activities of Siplast. General responsibilities include job file setup and organization, guarantee issuance, maintenance of document library, and other aspects of Siplast guarantee procedures. This position provides the necessary administrative support for all Siplast employees associated with guarantee matters and other related intercompany functions. The Siplat Guarantee Services Representative reports directly to the Siplast Guarantee Services Manager.

    Essential Duties

    Specific responsibilities include, but are not limited to:
    • Providing exceptional customer service which includes responding to routine inquiries and communicating project/guarantee status to both internal and external customers
    • Partnering with field personnel on final inspection requests
    • Managing administrative functions to include organizing, completing, and filing any and all documents associated with approved guarantee applications, preparing Certificates of Analysis forms, and updating databases as necessary
    • Resolving credit and debit issues associated with guarantee releases
    • Providing final review and approval of job/project files prior to issuance of guarantee documents
    • Closing job/project files and issuing guarantees to customers in a timely manner
    • Leading training sessions to cover guarantee services topics for internal customers and stakeholders as needed
    Physical Demands
    • Ability to frequently work in a stationary position for long periods of time
    • Ability to frequently move about to accomplish tasks or to move from one work area to another
    • Close visual acuity to view documents, computer screens, and files
    • Ability to frequently and quickly converse with and convey information to others on the phone and in person
    • Manual dexterity to operate standard office equipment and keyboards
    • Ability to position self to bend, pull, and reach at or below shoulder level to perform filing duties and application demos Ability to move up to 25 lbs. frequently (files, boxes, etc.) and up to 50 lbs. occasionally (products/materials for training & demos)
    • Ability to work with heights; ascend/descend ladders and stairs; position self to move safely over uneven surfaces; work in outdoor conditions including high/low temperatures, dust, humidity, etc.; wear/work in PPE; perceive hazards and quickly respond to sounds on job sites during occasional participation in training activities, roof inspections, roof application demos, etc.
    Under This Roof, We Require
    • High School Diploma or GED
    • Knowledge of Google Suite and MS Office
    • Excellent interpersonal skills including both verbal and written communication and the ability to establish and maintain business relationships
    • Critical thinking, problem-solving, and resolution skills
    Under This Roof, We Also Value
    • Bachelor's degree in a relevant field and/or 5+ years of roofing product knowledge
    • Knowledge of the roofing industry or Siplast products especially in deck design, substrate materials, and membrane technology
    • Experience in the repair/service areas of commercial roofing
    How We Protect What Matters Most
    • We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
    • Our Family-Building benefits support the many different journeys to fertility and parenthood.
    • Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
    • Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence.
    • Professional growth and development are very important to us We offer internal training programs and courses, as well as a generous tuition reimbursement program.
    • We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
    GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

    At Siplast, we believe our employees are our greatest resource. We offer competitive salary, benefits, and vacation package for all full-time permanent positions. Siplast is proud to be an equal opportunity workplace and is an affirmative action employer.

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Must be eligible to work in the U.S. without need for employer-sponsored visa (work permit).

    If you are an internal employee, please do not apply here. Please click on the Careers bubble in Workday, which can be accessed via the HR Portal.
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