Patient Access Supervisor - Chandler, United States - Optum

Optum

Verified Company

Chandler, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The
Patient Access Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team's production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel to ensure a smooth, accurate workflow.

The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 3:00pm-11:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 1955 W FRYE RD, Chandler, AZ.

We offer 2 weeks of on-the-job training. The hours during training will be 7:00am to 3:30pm, Monday - Friday.

Primary Responsibilities:

Demonstrate Leadership and Analytical Thinking capability
Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State, and local agencies
Have knowledge of basic medical terminology
Organizes workflow to ensure accurate and timely team performance
Supervises the work schedule, always ensuring adequate and appropriate coverage of all positions
Selects, and delegates training and orientation of new staff
Assigns staff responsibilities, and evaluates performance
Counsels employees on problem areas of registration and performance
Works with staff to develop personal development plans, identify areas for improvement, and improve performance
Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department
Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards
Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows
Participates in administrative staff meetings and attends other meetings as assigned
Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations
Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput, and process flow
Generates enthusiasm and commitment among Chandler Regional Medical Center employees; fosters and reinforces tan based results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Must be 18 years of age OR older.
High School diploma/GED
2+ years of experience working in the Emergency Department within Patient Access capacity.
2+ years of leadership experience OR additional experience within Patient Access Emergency department
Working knowledge of medical terminology.
Ability to work the schedule: Monday to Friday 3pm11:30pm with occasional rotating weekends.
Ability to attend training Monday through Friday 7am to 3:30pm for two weeks.
Experience with major Patient Access processes and systems, regulatory and 3rd party payer issues and requirements.
Ability to 100% onsite at Chandler Regional Medical Center 1955 Frye Road in Chandler, AZ.

Preferred Qualifications:

Experience in Hospital patient registration, clinical office setting, or physician's office.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

**#RPO #RED