Co-op Specialist - Chicago, United States - Cars Commerce

Cars Commerce

Verified Company

Chicago, United States

6 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Be essential at Cars Commerce:

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values.

We like to say we
Rise Together - putting people at the center of what we do, from consumer to customer to community.

Life at Cars Commerce makes it easy when we share the ethos to be
Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes.

But critical to our success is
Caring to Challenge and
Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today.

At our foundation, we have integrity,
Doing the Right Thing, even when it's hard.

It's our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. As a U.S. News & World Report
Best Company to Work For in 2024, we're obsessive about the employee experience.

We are among the top 20% being declared "Best" of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role:

Responsibilities include:

Anticipate coop related problems based on manufacturer guidelines and dealer participation
Work with internal teams and outside manufacturer coop agencies to stay abreast of all current trends and legal changes in the industry of coop
Research and understand each manufacturer's process of auditing and crediting coop funds
Provide assistance and guidance to Sales Representatives within the organization on the most effective use of coop funds, verify that all advertising meets coop guidelines, and manage claim denials by escalating to the coop agencies and ensuring all issues are resolved in a timely manner
Maintain detailed documentation and track all customer inquiries and interactions through our Salesforce queue
Troubleshoot and handle technical requests by working with the Sales and Onboarding teams, Third Party companies, and external customers directly when necessary
Display an innovative approach to consultation and support by staying ahead of the industry and competitive trends

Required Skills:

Extremely detailoriented approach and excellent organizational skills
Customerfocused with the ability to work with nontechnical customers
Exceptional time management skills with the ability to handle multiple tasks simultaneously
Highly selfmotivated and an efficient individual displaying a willingness to think outside of the box
Must possess a desire to learn new systems and processes
Strong orientation to customer service
Listening skills
Professional phone demeanor
Proficient and accurate written communication
Ability to work cooperatively with other staff and departments
Capability to overcome objections

Required Experience:

College degree
Minimum 3 years of relevant work experience
Experience with Chrome and Firefox browsers
Proficient in Google Suite and Microsoft Office Suite
Comfortable with basic math skills and working with spreadsheets
Entry-Mid level Customer Service experience preferred

LI-REMOTE #LI-KO1

Our Comprehensive Benefits Package includes:

Medical, Dental & Vision Healthcare Plans
401(k) with Company Match + Immediate Vesting
New Hire Stipend for Home Office Set-Up
Employee Stock Purchase Program
Generous PTORefuel a service based recognition program where employees receive additional paid time away to learn grow and reset
Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Applicants:
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