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customer service clerk - Goose Creek, United States - Navy Exchange
Description
Title:
CUSTOMER SERVICE CLERK Location: United States-South Carolina-
Goose Creek Other Locations:
United States-South Carolina-
Goose Creek Job Number: 240001FU
Job Summary:
Assists a higher level customer service representative in performing duties such as taking special orders providing layaway services resolving routine customer complaints operating a cash register etc
Duties and Responsibilities:
Assists in taking special orders for authorized merchandise including items from mail order catalogs provides layaway services and resolves routine customer complaints.
Assists in making refunds or exchanging merchandise for authorized patrons checks merchandise for damage or ticket switching ensuring sales receipts are present contacts appropriate personnel to return merchandise to stock.
Requests for refunds and adjustments as well as customer complaints that are unusual in nature are referred to higher grade associate.
Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies merchandise sold and services offered.
Qualifications:
GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.