Ama Sushi - Montecito, United States - Rosewood Hotel Group
Description
General Information:
- Country/Region
- United States of America
- Province/City
- Montecito, CA
- Location
- Rosewood Miramar Beach
- Department
- Food & Beverage
- Services
- Job Type
- Fulltime PermanentWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
- Rosewood Miramar Beach
-
Essential Duties and Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table setup, and restaurant dress code.
- Maintain complete knowledge of all liquor brands, beers, nonalcoholic selections, correct glassware, and garnishes in the restaurant.
- Maintain knowledge of the particular characteristics and description of every wine/champagne/sake by the glass and major wines/sakes on the wine list.
- Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
- Maintain complete knowledge of dietary restrictions and allergens through comprehensive knowledge of menus and be able to confidently provide alternative suggestions in collaboration with the management and culinary teams.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
- Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain complete knowledge of P.O.S. and manual systems.
- Complete opening side duties as assigned:
- Check the quality and amount of all restaurant stock and supplies using a checklist.
- Fold napkins.
- Requisition of all necessary supplies and transport from storeroom to restaurant.
- Set tables according to service standards
- Set up all condiments and beverages (nonalcoholic) according to service standards.
- Ensure a sufficient supply of all silverware, glassware, chinaware, and linen for service.
- Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- Set up the side station with supplies and equipment.
- Follow up on special arrangements to ensure compliance with such.
- Communicate any meal requirements and special requests to the servers and kitchen.
- Check storage areas for proper supplies, organization, and cleanliness.
- Collaborate with culinary teams to ensure the pass, Omakase bar top, and all backofhouse areas are always kept immaculate.
- Retrieve all alcoholic beverage items from the bar and serve them to guests in accordance with departmental standards.
- Open and serve wine/champagne bottles in accordance with departmental standards.
- Serve all food courses and nonalcoholic beverage items to the guest in accordance with departmental standards.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following the sixstep procedure and ensuring guest satisfaction.
- Maintains overall cleanliness of dining room, checking chairs, couches, and underneath tables.
- Adhere to payment, cash handling, and credit policies/procedures.
- Collect and report tips at the end of the assigned shift.
- Communicates the needs of guests to the kitchen and management. Informs management of guest feedback and comments.
- Operates as a member of the team, helping others and requesting help as needed. Performs other restaurant duties as requested by management.
- Complete closing side duties:
- Properly store all reusable goods.
- Break down all goods as specified in departmental standards.
- Clean all equipment as assigned in the side duties.
- Restock items for the next service.
- Stock all condiments.
- Carry out daily/weekly cleaning duties as required.
- Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
- All other duties a
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