Network Operations Center Team Lead - Addison, United States - Peyton Resource Group

Peyton Resource Group Addison, United States

3 weeks ago

Technology / Internet

Description

Position: Network Operations Center Lead

Schedule: 8:00 am-5:00 pm M-F, Wednesdays designated WFH

Key Responsibilities:

Lead and mentor a team of NOC technicians, providing guidance, support, and coaching to ensure high performance and professional development.
Oversee the handling of 50+ tickets per day, including tier 1-3 escalations, ensuring timely resolution and effective communication with clients.
Manage the day-to-day operations of the NOC, including monitoring network performance, troubleshooting issues, and implementing proactive measures to prevent downtime.
Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions to enhance efficiency and service delivery.
Serve as a technical resource, leveraging expertise to learn and teach new technologies to team members.
Act as a primary point of contact for client-facing interactions, including presentations to potential clients and addressing customer inquiries or concerns.
Ensure compliance with company policies, procedures, and industry regulations.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field. (Preferred)
Minimum of 2-3 years of experience in network operations management or as a NOC lead, preferably in a managed service provider environment.
Experienced in CISCO, VMware, SDWAN Infrastructure, Salesforce (ticketing system), Linux, and PRTG (monitoring system).
Experience in a Managed Service Provider setting (Preferred)
Leadership skills with the ability to motivate and inspire team members to achieve goals and exceed expectations.

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