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    Director, Client Services - Johnson City, United States - LabConnect

    LabConnect
    LabConnect Johnson City, United States

    3 weeks ago

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    Description

    Overview

    LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

    We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-or-end analytical and logistical solutions.

    The Director, Client Services is a key leadership role responsible for the delivery of study support requirements on cost and on schedule, while establishing and maintaining trusted advisor relationships with customers in support of mutual value creation. The Director, Client Services is responsible for setting direction and leading a client-facing project management team, collaborating with operational and function leaders, and ensuring successful study management from initiation to closure.

    What will you do?

  • Build and lead a team of client-facing project managers and project support staff. Mentor, train, coach, and develop the skills of the team.
  • Set and manage client expectations.
  • Consult with BD and ELT to establish and execute client acquisition, growth, and retention strategies.
  • Establish and execute client service delivery model and empower the next level of leadership to drive accountability in their teams.
  • Establish budgets and develop periodic staffing forecasts to ensure optimal resource allocation across the team.
  • Measure and monitor real-time client health, drive on-time study start up, and ensure effective study management through to close.
  • With segment lead peers and others, establish and continually improve study management approach, and working practices with other functions.
  • With segment lead peers, work with HR to establish and continually refine programs for rapid team member onboarding and ongoing training.
  • Function as client advocate within LabConnect and consult with internal stakeholders.
  • Support client audits and consult with lab network (as needed).

    • What will you bring to the table?

  • 5+ years of team leadership and client management experience in a central lab, contract research organization, and/or sponsor environment.
  • Global work experience with teams and clients across cultures and time zones.
  • Bachelor's degree in life sciences or related field required. Graduate degree in business administration and/or related field highly desired.

    • Required Skills:

  • Leadership, presence, judgement, communication, and client-engagement skills to effectively operate at the executive level.
  • Thrives in building highly effective teams; possesses strong people management skills.
  • Solution-oriented approach to assessing and resolving issues/escalations in a timely manner.
  • Clinical trial research industry expertise and strategic perspective on marketplace dynamics.
  • Proactive, strategic thinking and planning.

    • Working Conditions/Physical Demands, Travel, etc.

    The noise level in the work environment is usually moderate.

    While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

    Read more below and get ready for your next great employment adventure

    Some of the Perks our LabConnectors Love:

  • Financial Security (base pay, k match and annual bonus eligibility)
  • Health Benefits beginning on date of hire
  • PTO plan plus 10 Paid Company Holidays and 1 day to Volunteer in your community
  • Short- and Long-Term Disability, Life and AD&D
  • We celebrate our differences, which enrich our Culture

    • We are a growing and global team on a mission to create healthier communities by accelerating the development of new medicines. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities.

    We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world

    It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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