Client Engagement Coordinator - Somerville, United States - Somerville Homeless Coalition

Description

Client Engagement Coordinator

Reports to:
Engagement Center Manager

Position Summary
The Client Engagement Coordinator is the first person clients, providers and funders interact with upon contacting the agency.

The person holding this position should be courteous, friendly, professional and respectful in order to provide a welcoming atmosphere in the office environment.

General responsibilities include answering telephones; providing service and resource information; completing referral/program eligibility forms for those requesting assistance; making appropriate referrals for those who are determined ineligible to receive our services, and performing clerical work.

Position Essential Duties:

• Open administrative offices and provide support for the management of the office environment
• Maintain a safe, clean, and welcoming reception area
• Operate telephone console system by answering, screening and directing incoming calls
• Retrieve, sort and distribute incoming mail and manage outgoing mail
• Complete referral/eligibility form(s) for all those seeking assistance
• Make appropriate referrals for those who are ineligible for services
• Assist with collection of occupancy fees
• Enter data into the Homeless Management Information System (HMIS)
• Perform accurate and timely recordkeeping tasks
• Oversee activities related to emergency food pantry located at Davis Office
• Provide administrative support for Senior Staff
• Perform all other clerical tasks and duties as assigned

Position Qualifications:

• Excellent communication skills, including oral and written communication
• Ability to manage multiple tasks
• Bilingual required (Spanish, Portuguese or Haitian Creole preferred)
• Excellent computer skills, including Google Applications and Microsoft Office software
• Punctual and detail oriented
• Ability to be resourceful and proactive in dealing with all types of issues that may arise/ work independently when

case managers are out

• Sensitive and understanding of the homeless population, including those with disabilities

Position Status
Full-Time; non-exempt; Monday-Friday 9AM-5PM; located at 1 Davis Square, Somerville (Red Line) CORI required.
Medical/Dental/Vision Benefits available with generous employer contribution. Company paid AD&D, basic life, LTD. Generous Paid Time Off package, 12 observed paid Holidays off.
Somerville Homeless Coalition is an EEO/Affirmative Action Employer


Pay:
$21.63 per hour


Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (preferred)

Language:

• Spanish (preferred)
• Portuguese (preferred)
• Haitian Creole (preferred)

Ability to Relocate:

• Somerville, MA 02144: Relocate before starting work (required)

Work Location:
In person