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New York City

    Office Services Associate, Sr - New York, United States - Williams Lea

    Williams Lea
    Williams Lea New York, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job qualifications

  • High school diploma or equivalent.
  • Minimum 3 years' office services experience preferably in a legal, banking or large corporate environment.
  • Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
  • Familiar with general back office procedures to meet and maintain client satisfaction.
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.

    • Supervision

  • Number and title(s) of direct reports (if any): n/a
  • Received: Lead Office Services Associate, Supervisor, Manager, Director

    • Job relationships

  • Internal: This position works closely with the Office Services team
  • External: Clients

    • Job duties

    (* denotes an "essential function")

  • *Utilize appropriate logs for all office services work.
  • *Ensure that job tickets are properly filled out before beginning work.
  • *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
  • *Follow procedures to run jobs in proper order.
  • *Communicate with supervisor or client on job or deadline issues.
  • *Meet contracted deadlines for accepting, completing, and delivering all work.
  • *Troubleshoot basic equipment problems.
  • Be able to lift up to 50 lbs. on a regular basis.
  • Prioritize workflow.
  • Performs Quality Assurance on own and work of others.
  • Load machines with various paper, toner, supplies.
  • Answer telephone, emails, and place service calls when needed.
  • Interact with clients in person, over the phone or electronically.
  • Adhere to Williams Lea policies in addition to client site policies.
  • Use equipment and supplies in a cost-efficient manner.
  • May train new Office Services Associates.

    • Working conditions

  • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
  • Ability to work overtime as needed.
  • Work is performed in a professional work environment.
  • Professional attire required.
  • Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
  • Must be able to work standing up all or most of the time.

    • Physical/sensory requirements & environmental settings

    Key to frequency codes:

    R = Rarely (less than 0.5 hours per day) C = Continually hours per day)

    O = Occasionally hours per day) N/A = Not Applicable

    F = Frequently hours per day)

    Enter a frequency code in each space Indicated:

    Physical requirements:

    Sitting: R

    Stationary standing: F

    Walking: F

    Ability to be mobile: F

    Crouching: O

    Kneeling/crawling: O

    Stooping: O

    Twisting: O

    Turning/pivoting: O

    Climbing: R

    Balancing: R

    Reaching overhead: O

    Grasping: F

    Keyboarding: F

    Pinching: F

    Pushing: F

    Lifting: F

    Typical weight:

    5 lbs.

    Typical weight:

    5 lbs.

    Maximum weight:

    50 lbs.

    Maximum weight:

    50 lbs.

    Other physical:

    Sensory requirements:

    Talking in person: F

    Talking on the phone: F

    Hearing in person: F

    Hearing on the phone: F

    Other sensory:

    Environmental settings:

    Safety (e.g., clothing, safety equipment):

    N/A

    Exposures (e.g., fumes, chemicals, vibrations, humidity, temperature, dust, noise, etc.):

    Copier Noise

    Operation of heavy equipment, tools, vehicles, etc.:

    Paper cutter, toner, bindery equipment

    Required hygiene standards (e.g., food handling, contaminated and/or sterile equipment):

    N/A

    Other environmental:

    N/A

    Statement of other duties

    This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

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