Senior IT Support Specialist - Minneapolis, United States - Veitusa

Description

** Veit & Company, Inc.**

** Senior IT Support Specialist**

Minneapolis, MN 55374

**Deliberately Safe** We believe all safety incidents are avoidable when everyone operates with a deliberate mindset. We are deliberately proactive and thorough in training and job planning. We are deliberately safe in our everyday operations and decision-making.

**Build with Intention** We build with intention. Whether in the office or the field, we work with grit and determination toward a better future for everyone involved. We leave things better than we found them, and never leave a job until were proud to put the Veit name on it.

**Leaders Dig First** Egos have no place at Veit. We expect everyone on our team to dig in with a leadership mentality. That means being willing to jump in, take ownership, and get mud on our boots especially when times get challenging.

**Real Relationships** Like our work, we approach relationships authentically, with a long-term mindset. Whether youre a client partner, vendor, or team member, we make an effort to build a more meaningful connection with you by communicating with respect and honesty.

**Integrity in Everything** As part of the Veit family, everything we do and say reflects on this entire company. We act with integrity, which means treating others just as we want to be treated, doing the right thing, and holding ourselves accountable.

**Never settle, dig deeper.**

**Our Core Values**

Veit is one of the countrys leading specialty contractors, with over 90 years of experience and the best people in the industry. We pride ourselves on our relentless pursuit to push the construction industry forward and deliver for our customers. Our modern fleet of iron, diverse expertise, and unmatched determination allow us to successfully tackle some of the largest and most complex projects across every sector while also living out our values every day. Our company culture is one where everyone pitches in to get the job done, regardless of job title or seniority. We do everything we can to maintain an atmosphere where family comes first. We want every one of our employees to look forward to each day at work and make it home safe and happy at the end of the day.

****Position Summary****

The Senior IT Support Specialist ensures the stable operation of the in-house computer hardware, software, systems, and network connections; analyzes, troubleshoots, and resolves end-user hardware, software, and connectivity issues timely and accurately; and provides end-user training as needed.

****Essential Duties and Responsibilities****

Supports, manages, and administers Windows desktop systems and corresponding software including Microsoft OneDrive, SharePoint, Office 365, & Teams applications.

Oversees installation, configuration, maintenance, and troubleshooting of user PCs & devices.

Provides technical support, responds to, and completes help desk tickets as submitted by end-users.

Performs hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.

Responsible for setting up, deploying, and troubleshooting mobile devices and tables (mostly iPads & iphones).

Performs post-resolution follow-ups to ensure problems have been adequately resolved.

Administers and maintains end-user accounts, permissions, and access rights within Active Directory/Office 365 Admin center.

Performs inventory, creates technical specifications & documentation as needed.

Keeps supervisor informed of actions which affect the ability to successfully perform assignments or adversely affect company operations.

Other projects or duties as assigned by supervisor.

**Required Knowledge, Skills and Abilities**

Bachelors degree in Computer Science or related field; one to two years related experience; or equivalent combination of education and experience.

Effective communication skills, both oral and written, with internal coworkers, management of all levels, customers, and clients. Speaks effectively before groups as well as individuals.

Must have good interpersonal skills, organizational skills and ability to multi-task.

Customer-oriented mindset with extensive customer service skills.

Must be highly motivated, able to work with high energy, and have a positive attitude.

Ability to learn quickly and adapt to an ever-changing environment.

Background in hardware and software troubleshooting skills.

Previous experience with helpdesk ticketing software, mobile device management software, remote management software.

Experience in troubleshooting principles/methodologies & issue resolution techniques.

Must have experience with Microsoft Windows & Microsoft Office365, Windows Server platforms, and Active Directory.

Must have experience working with iPhone/iPad and Android phone/tablets.

Must be able to develop technical training and/or procedure documentation for end-users.

**Preferred Knowledge, Skills & Abilities**

Minimum of three years professional experience in a customer-facing helpdesk role is strongly preferred.

Knowledge of Viewpoint Vista, HCSS software, Adobe, or supporting a Mitel telephone system is a plus.

Experience with Kaseya, Zendesk, SolarWinds RMM, and Cisco Meraki.

****Other****

Must be able to pass a pre-employment drug screen and background check.

Occasional travel to Veit properties (5%).

Valid Drivers License and ability to maintain a satisfactory Motor Vehicle Record.

Must be able to work 8 to 10-hour workdays, Monday through Friday.

This position is based out of our Corporate Centre in Rogers, MN. Telecommuting is not an option.

****Physical Demands****

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands described are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand and/or sit in a stationary position for extended periods of time; 50%+. Occasionally required to stoop, bend, and kneel. The employee is regularly required to use a computer/laptop/iPad in on office environment with natural and/or florescent lighting, navigate between office building floors, and on occasion, attend off-site meetings. The employee occasionally may encounter high noise levels, but hearing protection is provided/required.

****Work Environment****

The work environment characteristics described here are representative of those employees may encounter while performing the essential functions of this job. Employee frequently works alone and with others. Most often in a typical office environment. Employee is rarely exposed to minimal to moderate noise levels on job sites.