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help desk technician ii - Huntsville, United States - Ignite Fueling Innovation
Description
Job Title
HELP DESK TECHNICIAN II
Location
Huntsville, AL US (Primary)
Category
Information Technology
Job Type
Full-Time
Career Level
Experienced (Non-Manager)
Education
Associate Degree
Security Clearance Required
Secret
Job Description
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Ignite is currently seeking a driven, detail-oriented Tier 1 Help Desk Technician to join our team supporting The US Army in Huntsville, Alabama. This position is onsite. This position is required one to perform all Tier I duties. In addition, provides touch labor for troubleshooting incidents, and problems manage all duties required to distribute hardware to new users, installs software, assists asset management and property book requirements, performs warranty recovery of assets if needed, and responds to and resolve Incidents and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third-party providers to resolve technical incidents. Execute life cycle replacement activities for end users' devices. Provides touch labor for VIP requests and prioritizes tickets.
Must be a US citizen and be able to obtain and hold an active Security Clearance, and an active Comp TIA Security + certification
Job Requirements
Responsibilities include:
Education Requirements:
Must be a US citizen and be able to obtain and hold an active Security Clearance, and an active Comp TIA Security + certification
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to .Net