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    Customer Service Agents - Kansas City, United States - VetJobs

    VetJobs
    VetJobs Kansas City, United States

    1 month ago

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    Description
    Job Description

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

    Customer Service Agents and/or Dispatchers Needed:
    Starting at $14-$16 hourly based on experience Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months Candidates who are bilingual in Spanish and English are welcome to apply as well, with great compensation.
    What you will do
    • Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
    • You will learn about the dispatch operator role and standard operating procedures through our paid training course.
    • Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
    • Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.
    How you will do it
    As an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator.
    You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year

    Additional Qualifications/Responsibilities

    What we look for
    Required
    • Must be 18 years old
    • Multiple shifts available
    • Minimum of six (6) months of customer service experience; one year or more call center experience preferred
    Preferred
    • High school diploma or GED preferred
    • Excellent communication skills
    • Able to type between wpm
    • Basic knowledge of computer applications
    • Ability to work efficiently under pressure
    • Strong problem-solving skills
    • Strong organizational skills
    • Strong work ethic
    Day & Evening Shifts Available Full Time or Part Time
    Training Class Start Date: Monday, June 3rd
    Time: 8:00 AM - 4:30 PM CST Monday through Friday for 4 weeks

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