A&K Tailor Made Sales Assistant - Downers Grove, Illinois, United States - Crystal Cruises

Description

Position Summary

The Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.

Responsibilities and Accountabilities

Provide sales support to Travel Consultants as assigned.

Maintain A&K service and communication standards.

Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings.

Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.

Create and format proposals from routings or custom itineraries as provided by DMCs utilizing

itinerary "blocks" or as built-in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.

Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality control

Follow up with guests/Travel Agents on additional services requested, and collect missing information and itinerary details. Communicate updates to DMC or appropriate parties

Monitor TC Mailboxes for operational actionable items on a daily basis

Prepare personalized documents

Create special inclusions in collaboration with the Travel Consultant

Research competitive online pricing

Coordinate and drive updates with the Travel Consultant on all reporting

Collaborate with Travel Consultant when gaps in services are identified

Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents.

Assist Guest Relations when post-tour issues require investigation into historical documentation

Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors

Special projects or other related duties as required.

Develop knowledge, skills, and abilities in the areas of:

Proper telephone etiquette and sales techniques

Writing skills

Accounting and costing protocol and procedures

Geography

A&K DMCs and Third-Party Suppliers

Skills and Abilities

​Strong multi-tasking skills and flexibility required

Global Geography and destination knowledge

Detail-oriented with excellent organizational skills

Accuracy with data entry required

Ability to work in a team environment

Ability to work independently and within specified deadlines

Excellent verbal/written communication skills and phone demeanor

Must be proficient with all Microsoft Office applications and Internet search engines

Basic Sabre skills preferred

Knowledge of Internet search engines

Must read/write/speak English

Requirements

Education and Experience

Travel School or a college degree preferred

High School diploma required

Relevant travel industry experience preferred

Special requirements

Evening, weekend, and approved overtime may be required