- Conduct bi-annual reviews of all staff
- Accurately record, update, and document requests using the IT ticketing system
- User management in active directory, Office 365, and Azure
- Asset tracking/disposal
- Receiving inventory
- Preparing inventory for shipping to remote users/sites
- Assist in developing new deployment procedures and documentation/manuals
- Diagnose and resolve software and hardware incidents, including operating systems and enterprise applications utilizing our RMM resources
- Install and configure new IT equipment using Intune/SCCM
- Resolve incidents with office equipment (copiers, printers, etc.)
- Excellent IT skills and computer literacy
- 1-2 years in supporting a team of a desktop support specialist, technical support or similar role preferred
- Windows Operating Systems experience required
- Microsoft Active Directory and Office 365 Admin Center experience required
- Other Microsoft Server Tools (DHCP, DNS, Group Policy, etc.) Cloud Platforms (Azure, Intune) preferred
- Proven familiarity with remote hardware/software troubleshooting techniques required
- Working knowledge of office automation products and computer peripherals (ex: printers and scanners)
- Knowledge of network security practices and anti-virus programs
- Willing to attend internal and external training as necessary to keep up to date with the latest technology and internal system processes
- Comfortable working in and assisting others via phone, email, ticketing software or chat.
- Frequently work on projects that require deadlines
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Medical Support Staff Supervisor - West Chester, PA, United States - New Era Technology
Description
MedicalDental
28 paid days off including company holidays
5 different Flexible Spending account options
New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.As a team member, you will receive competitive benefits, industry training, and certifications.
As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide.
We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
Community, Integrity, Agile, and Committed.Requirements:
SUMMARY:
The IT Support Supervisor is responsible for managing a team of Support Specialists. IT Support Staff work in a dynamic,
fast-paced environment that provides services over the phone, through e-mail, in person, and self
Heading up hiring and terminating staff as necessary
LANGUAGE SKILLS:
English
Regularly spend long hours sitting and using office equipment and computers
EXPECTED HOURS OF WORK:
Business hours are Monday through Friday 8:00 AM to 5:00 PM. Overtime is possible
TRAVEL:
5% travel may be required to other New Era locations or training facilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
