Onsite -call Center Team Lead-multiple Openings - Boston, United States - LCS Services

LCS Services
LCS Services
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Overview:
We are seeking a highly motivated and experienced Call Center Team Lead to join our 24/7 Call Center Team.

As a Call Center Team Lead, you will be responsible for overseeing the daily operations of the call center and ensuring that team members meet their performance goals.

This is a leadership role that requires excellent communication, negotiation, and analytical skills.


This is an onsite position in Boston MA
Temp to Hire

Shift 1:
Sunday-Thursday 2:30pm-11pm


Shift 2:
Tues-Saturday 2:30pm-11pm


Shift 3:
Saturday, Sunday and Monday 1pm-11pm


All three shifts require 2-3 weeks of training between 10:30am-7pm

Responsibilities:


  • Manage and lead a team of call center representatives
  • Monitor team performance and provide coaching and feedback to improve productivity and customer service
  • Develop and implement strategies to meet or exceed performance targets
  • Analyze call center data to identify trends and areas for improvement
  • Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
  • Conduct regular team meetings to communicate updates, goals, and expectations
  • Assist in recruiting, training, and onboarding new team members
  • Handle escalated customer inquiries or complaints as needed

Requirements:


  • Previous experience in a call center or customer service environment
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both written and verbal
  • Proficient in English; multilingual skills, particularly in Spanish, are a plus
  • Ability to analyze data and make informed decisions based on findings
  • Strong project management skills with the ability to prioritize tasks and meet deadlines
  • Exceptional customer service skills with the ability to handle difficult situations professionally

Job Types:
Full-time, Contract


Pay:
$ $30.00 per hour


Application Question(s):

  • Please indicate which shift you are interested in?

Shift 1:
Sunday-Thursday 2:30pm-11pm


Shift 2:
Tues-Saturday 2:30pm-11pm

Shift 3:
Saturday, Sunday and Monday 1pm-11pm

  • If presented with an opportunity are you able to commit to 23 weeks of training 10:30am7pm M-F.

Experience:

Call Center Leadership: 3 years (required)

- supervisory: 3 years (required)


Ability to Commute:

  • Boston, MA required)

Work Location:
In person
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