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3rd Shift Customer Service Rep-Florence SC - Associates Asset Recovery
Description
**Associates Asset Recovery**
**3rd Shift Customer Service Rep-Florence SC**
**Florence, SC - Full Time**
3rd Shift Customer Service Representative
Responsibilities and Duties:
Perform clerical functions relating to all processes
Manage large amounts of incoming calls
Generate advanced leads
Identify and assess customers and drivers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
**Requirements**
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with DRN systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma