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    Weekend Shift Customer Service Rep-Florence SC - Associates Asset Recovery

    Associates Asset Recovery
    Associates Asset Recovery Florence, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Weekend Shift Customer Service Representative

    Responsibilities and Duties:

    Perform clerical functions relating to all processes

    • Manage large amounts of incoming calls
    • Generate advanced leads
    • Identify and assess customers and drivers' needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with DRN systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school diploma

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