Culinary Mobilization Manager - Philadelphia, United States - Aramark
Description
The Healthcare+ Center of Excellence supports the Healthcare+ line of business with a team of Subject Matter Experts delivering operational programs and mobilization support to new and existing customers.
The Healthcare+ Center of Excellence Culinary Mobilization Manager is responsible for mobilization, start up data gathering and entry into approved Aramark systems.
- Reports to the Senior Director of Mobilization, Healthcare+
- Works primarily with District Managers, Vice President of Operations, Front Line Managers.
Responsibilities:
Organizational Responsibilities:
- Proactively supports the Healthcare+ Center of Excellence Vice President, Center of Excellence, CoE Vice Presidents, CoE Directors and CoE Field Managers
- Maintain good relationships with Regional Vice Presidents, Vice Presidents, District Managers, General Managers and Directors of Business Development.
- Work with a team of Healthcare Center of Excellence Team Members Aramark IT, Operations Support and Computerized Maintenance Management System (CMMS) Vendor experts in delivering Aramark programs to accounts.
- All program functions at clients? sites are consistent with the objectives, financial parameters, and technical needs required per contracts.
Position Responsibilities
- Assist with the mobilization/startup of new business.
- As directed from CoE leadership, prepare procedures, flow charts and reports in support of the CMMS and other programs as needed.
- Collect data and input technical data per line of service for the CMMS, patient experience, development, and new client surveys.
- Perform quality control/quality assurance of the data collected.
- Provide technical training to field personnel in the operation, configuration, diagnostics, and troubleshooting of CMMS, patient experience, KPI?s and systems per line of service.
- Perform site remediation actions as directed from CoE leadership for program updates and assessments per line of service.
- Serve as a strong support resource and mentor/coach for the business with customers and managers.
- Assist District Managers and front line mangers in assessing performance metrics to demonstrate value to our customers.
- Drive improved operating effectiveness and efficiency with standardized programs, tools, and processes.
- Train Front Line Managers to lead and deliver systems and process training.
- Effectively deliver new program material to regions, districts, and facilities.
- Proactively identify best practices for development within the market.
- Mentor managers and encourage them to take on other roles of greater responsibility.
- Support the development, training, and execution of operating standards per line of service in mobilizations and site remediation activities per line of service
- Assist with standard key performance indicator (KPI) reports to management that reflect client needs for areas such as equipment maintenance status, labor, and asset utilization, product cost and utilization.
- Interface with Center of Excellence, Facilities (Environmental Service, Operations and Maintenance, Transport), Healthcare Hospitality, Clinical Nutrition, Retail Dining, Patient Experience, Development, Costing and Analytics teams.
- Perform all other duties as assigned from the Healthcare+ Center of Excellence Leadership.
Qualifications:
- BS or equivalent experience
- Demonstrated ability to effectively manage multiple priorities and business relationships.
- Computer skills including PRIMA, Microsoft Word, Excel, and PowerPoint
- Excellent oral, leadership and communication skills
- People development experience
- Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
- High acumen within Prima and Enable
Knowledge, Skills and Abilities:
- Ability to open new business, achieving operational and budgetary targets.
- Skill and capacity to train others.
- Working knowledge or ability to learn a variety of computer software packages such as Microsoft Office, accounting software and other CMMS data base utilities such as Facility Fit Pro, Cbord, PRIMA.
- Demonstrated analytical, problem solving, and organizational skills.
- Strong interpersonal skills and expertise in working with diverse groups of individuals and building partnerships.
- Ability to establish priority needs in order to provide a high level of service
- Must be an effective communicator, written and oral
- Must be able to teach, coach, train and support front line team members and managers effectively
- Exceptional judgment, integrity, and discretion, and demonstrated ability to think strategically, and delivery tactically.
- Willing to travel more than
75% of the time - Willing to work ten days on and four day off rotations
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