Jobs
>
Richmond

    Client Services Specialist - Richmond, United States - Geoff McDonald & Associates

    Geoff McDonald & Associates
    Geoff McDonald & Associates Richmond, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    We are seeking a dedicated and customer-oriented Client Service Specialist to join our team. This role is essential in building and maintaining strong relationships with our clients, ensuring they receive the highest level of service and support. If you have a passion for client satisfaction and a knack for solving problems, we would love to hear from you.

    Key Responsibilities:

    · Act as the first point of contact for client inquiries, providing prompt, courteous, and effective communication.

    · Resolve client issues and complaints with the utmost professionalism and in a timely manner.

    · Manage and update client accounts and records to ensure accuracy and completeness.

    · Assist with service delivery and work with operations to ensure that client expectations are met and exceeded.

    · Collect and analyze client feedback to identify trends and areas for improvement in our services and processes.

    · Assist in the development and implementation of client service protocols and strategies.

    · Provide detailed reports on client interactions and satisfaction to management for strategic planning and quality assurance.

    · Facilitate client onboarding and provide ongoing support and training on product or service features.

    Qualifications:

    High School Diploma

    Customer service experience

    Exceptional interpersonal and communication skills, with a proven ability to communicate effectively with people from diverse backgrounds.

    Strong problem-solving skills and a customer-centric approach.

    Proficiency in Microsoft Office with prior experience in using Smart Advocate Software.

    Ability to work independently and as part of a team, while managing multiple tasks and meeting tight deadlines.

    Preferred Skills:

    Bilingual preferred

    Detail-oriented with strong organizational skills.

    Experience in handling client crises and complaints.

    Strong analytical skills to assess complex situations and make decisions quickly.

    Benefits:

    Competitive salary commensurate with experience.

    Health, dental, and vision insurance.

    Retirement plan options.

    Generous vacation and leave policy.

    Opportunities for professional development and career advancement.

    Company DescriptionAt Geoff McDonald & Associates, we've been serving members of our community who were injured through no fault of their own for over 30 years. We advocate for injured clients throughout the the Commonwealth of Virginia including Richmond, the Eastern Shore, Hampton Roads, Chesapeake Bay, Northern Virginia, Central Virginia, Southwestern Virginia, Shenandoah Valley, Blue Ridge Highlands and the Heart of Appalachia.

    Company Description

    At Geoff McDonald & Associates, we've been serving members of our community who were injured through no fault of their own for over 30 years. We advocate for injured clients throughout the the Commonwealth of Virginia including Richmond, the Eastern Shore, Hampton Roads, Chesapeake Bay, Northern Virginia, Central Virginia, Southwestern Virginia, Shenandoah Valley, Blue Ridge Highlands and the Heart of Appalachia.
  • Commonwealth of Virginia

    Student Services Specialist

    2 weeks ago

    Commonwealth of Virginia Richmond, United States

    At VCU, we Make it Real through learning, research, creativity, service and discovery - the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It's a place o ...

  • Commonwealth of Virginia

    Service Delivery Specialist

    2 weeks ago

    Commonwealth of Virginia Richmond, United States

    Job Duties · Are you passionate about service management and delivery? Do you have experience in project coordination, service analysis and service delivery? Do you thrive on building relationships at all levels across the organization? Join our team as a Service Portfolio Analys ...

  • Commonwealth of Virginia

    Financial Services Specialist

    2 weeks ago

    Commonwealth of Virginia Richmond, United States

    Job Duties · A career with meaningful impact: · The Department of Labor and Industry's Richmond Headquarters Office is seeking a highly motivated professional to work as a full-time Financial Services Specialist who provides administrative and resource oversight for the Agency t ...

  • Commonwealth of Virginia

    Financial Services Specialist

    2 weeks ago

    Commonwealth of Virginia Richmond, United States

    Job Duties · The Department of General Services, Office of Fiscal Services is seeking a qualified applicant to fill the position of Financial Services Specialist within the General Ledger/Financial Reporting Unit providing accurate, appropriate, and timely financial information t ...

  • Commonwealth of Virginia

    State Trafficking Services Specialist

    2 weeks ago

    Commonwealth of Virginia Richmond, United States

    Title: State Trafficking Services Specialist · State Role Title: Prog Admin Specialist II · Hiring Range: The anticipated starting salary range is approximately $69,000 - $79,000. · Pay Band: 5 · Agency: Dept of Criminal Justice Svcs · Location: Dept of Criminal Justice Serv. · ...

  • City of Richmond VA

    Customer Service Specialist

    2 weeks ago

    City of Richmond VA Richmond, United States

    The Department of Finance is seeking a qualified candidate for Customer Service Specialist. This classification provides front-line customer service, citizen assistance, and revenue processing related to City services and functions. Incumbents provid Customer Service, Customer Se ...

  • City of Richmond VA

    Protective Services Specialist

    1 week ago

    City of Richmond VA Richmond, United States

    The City of Richmond Department of Justice Services is seeking highly qualified candidates to fill the position of Protective Services Specialist at the Juvenile Detention Center. The incumbent is responsible for providing proper counseling, recreati Specialist, Physical Educatio ...

  • Medical Temporaries, Inc.

    Supportive Services Specialist

    2 days ago

    Medical Temporaries, Inc. Richmond, United States

    Job Description · Job DescriptionJob Description:Medical Temporaries, Inc. is currently seeking several experienced ***Supportive Services Specialists in the Richmond, VA area *** .Minimum of 1 (one) year of experience required. · This is a FULL TIME/TEMP TO HIRE (COULD BE A DIRE ...

  • Virginia Commonwealth University

    Donor Services Specialist

    1 week ago

    Virginia Commonwealth University Richmond, United States

    At Virginia Commonwealth University (VCU), we are UNlike any other. With more than 300,000 students, faculty and staff, we are a mix of attitudes, styles and stories. Inclusion is our heartbeat and it drives us to tackle difficult challenges others can't. Or won't. Focused on imp ...

  • TECHEAD

    Sr Service Desk Specialist

    1 week ago

    TECHEAD Richmond, United States

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor. · Sr Service Desk Specialist · 12+ Month Contract · Local Candidate Only · Richmond, VA · Techead is seeking an expe ...

  • Universal Health Services

    Pre-Services Specialist

    1 week ago

    Universal Health Services Richmond, United States

    Responsibilities · One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 ...

  • Universal Health Services

    Pre-Services Specialist

    1 day ago

    Universal Health Services Richmond, United States

    One of the nations largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed F Specialist, Patient Services, ...

  • Universal Health Services

    Pre-Services Specialist

    1 day ago

    Universal Health Services RICHMOND, United States

    Responsibilities · One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 ...

  • Costar Group, Inc.

    Client Service Specialist,

    1 week ago

    Costar Group, Inc. Richmond, United States

    Client Service Specialist, · Job Description · CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to di ...

  • City of Richmond, VA

    Customer Service Specialist

    6 days ago

    City of Richmond, VA Richmond, United States

    Salary: $46, $63,918.40 Annually · Location : Richmond, VA · Job Type: Full-Time Permanent · Job Number: 25M00000 · Department: Finance · Opening Date: 06/07/2024 · Closing Date: Continuous · Are you Richmond R.E.A.D.Y? · Respect. Equity. Accountability. Diversity...YOU ...

  • City of Richmond, VA

    Customer Service Specialist

    1 week ago

    City of Richmond, VA Richmond, United States

    Salary: $46, $63,918.40 Annually · Location : Richmond, VA · Job Type: Full-Time Permanent · Job Number: 25M00000 · Department: Finance · Opening Date: 06/07/2024 · Closing Date: Continuous · Are you Richmond R.E.A.D.Y? · Respect. Equity. Accountability. Diversity...YOU · ...

  • Abb Holdings Inc

    Technical Service Specialist

    2 weeks ago

    Abb Holdings Inc Richmond, United States

    Technical Service Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimens ...

  • Abb Holdings Inc

    Support Services Specialist

    3 weeks ago

    Abb Holdings Inc Richmond, United States

    Support Services Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensi ...

  • CoStar Realty Information, Inc.

    Client Service Specialist,

    1 week ago

    CoStar Realty Information, Inc. Richmond, United States

    Client Service Specialist, · Job Description · CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to di ...

  • Universal Health Services

    Pre-Services Specialist

    1 week ago

    Universal Health Services RICHMOND, United States

    Responsibilities · One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 ...