Lead Meter Reader - Huntsville, United States - ACRT, Inc.

Description

Bermex, Inc.

About The Team

At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile.

Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading.

At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Lead Meter Reader reports to the Supervisor of Meter Services at Bermex.

This position plays a key role in providing supervision to the meter reading employees, ensures that timely and accurate readings of customer water, gas and/or electric meters occur, and acts as a liaison between the Supervisor of Meter Services and the Meter Reader.

Additionally, this position helps schedule and assess performance by monitoring tasks, reading meters and performing re-reads.

This position requires a high degree of walking in outdoor environmental conditions, excellent time management, and exceptional interpersonal communication skills.

What You'll Do


Meter Reading Supervision:

Examine readings obtained by other Meter Readers prior to transfer into the billing system to assure usability by the system.

Prepare monthly meter reading route schedules for Meter Readers

Assign Meter Readers the daily task of reading all utility meters within a day's cycle.

Input customer readings to handheld computers prior to route being read.

Perform daily loading and preparation of handheld meter reading devices to ensure they are all set up and meters are in proper sequence.

Report hazards or non-standard conditions to supervisor for correction

Review "missed readings" and other problems which require special follow up with Meter Readers daily

Ensure that Meter Reader equipment is available and functioning, notifies supervisor of equipment deficiencies.

Refer all consumer complaints to the appropriate authorities

Provide general information about the meter services to customers, when applicable


Meter Reading:
Read meters on a daily and/or special basis, typically on a customer's premises for service bills

Carry out assigned duties in the required time frame for cycle readings, assign sequence numbers to new services, and rearrange meter reading routes as necessary

Inspect meters and reports damage or apparent malfunctions to assigned supervisor

Evaluate unsafe conditions or may be required to clean out meter boxes

Use electric, gas, and water meter reading devices

Use hand tools such as a screwdriver, pliers, flashlights, keys, gas detectors, generators, pumps, hand pumps, shovels, lid handles, etc.

Use printed materials such as service orders, maps, manuals, and computer printouts

Assist with training of new Meter Readers

Meter Reading in Various Environmental Conditions:
Extensively walk and stand for much of the workday

Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)

Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)

Other duties as assigned.

About You


Must haves:

Education:
None. Must be at least 18 years of age

Experience:
No experience necessary, employees will be trained. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training. Must possess a valid driver's license


Nice to haves:

Education:
High School Diploma or GED

Experience:
Additional 6 months of meter reading experience is a plus


Your Skills:
Ability to multi-task, and work independently and as a team

Exceptional flexibility in daily routines and route scheduling

Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day

Excellent communication skills, comfortable interacting with management and customers

Ability to interact with unhappy or negative customers in a professional manner

Excellent attention to detail for problem solving and finding

Ability to walk long distances and prepare for weather conditions, accordingly

This role would not be a good fit if you:

Do not enjoy working independently

Do not enjoy working in outdoor conditions

Do not enjoy walking long distances

Are not flexible and do not enjoy adapting to your current work schedule or routine

Do not have adequate planning and time management skills to finish a days work in a timely manner


Drug/Alcohol Testing:
Drug/alcohol testing is required

Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters

Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits


Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options

Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

Flexible Spending Accounts or an option for a Health Saving Account with company match

Company paid Employee Assistance Program (EAP) for all employees and eligible family members


Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):

Paid Vacation

Paid Holidays

Paid Wedding Day

Veterans Day paid time off for our veterans

Paid Sick Time (New York based positions ONLY)


Perks/Allowances:
Company vehicle (for all driver-based positions)

Gas card for company vehicle (if applicable)

Company provided cell phone or mobile allowance (if applicable)

Boot allowance from approved vendors

Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer.

We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)