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    Customer Service Representative - Birmingham, United States - Snelling - Birmingham

    Snelling - Birmingham
    Snelling - Birmingham Birmingham, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSnelling is looking for a talented Customer Service Rep to join an amazing HVAC team in the Birmingham area. As a CSR you will help with day-to-day customer service and technician support. This position requires excellent people skills and a desire to provide top-quality customer service in every interaction.
    Schedule: Mon-Fri 7:30a-4:30p
    Pay: $15.00-$18.00 DOE
    Duties for the Customer Service Rep:
    • Receives customer requests for unscheduled or scheduled service. Coordinates with the Technician to communicate the action plan and services to be provided to the customer
    • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
    • Coordinates labor scheduling to align technicians to the appropriate customer and service need
    • Ensures Technicians are provided daily schedules.
    • Reconciles and invoices all service requests daily
    • May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirement
    • Supports administration and resolution of warranty claims
    • Customer to resolve receivable issues. Processes invoice credits and re-bills, as necessary
    • Process paperwork & invoices from the field staff
    Requirements for Customer Service Rep:
    • Minimum of two years of service industry experience with service operations and / or scheduling
    • Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude
    • Able to prioritize work activities based upon financial impact to desired business goals
    Interested and qualified candidates for the Customer Service Rep position should submit their resume to for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.For additional information, please contact Whitney Preston at
    SNELLING is a full-service recruiting firm, placing candidates in temporary, temp-to-hire and direct hire positions in the Jefferson and Shelby County areas for over 70 years. SNELLING is a drug free workplace. All inquiries are strictly confidential, and all search fees are paid by our clients. Contact us TODAY with confidence
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