Customer Engagement Specialist - Malvern, United States - DAVITA

DAVITA

Verified Company

Malvern, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

2476 Swedesford RdSTE 150, Malvern, Pennsylvania, , United States of America

*INTERNAL CANDIDATE IDENTIFIED**
Customer Engagement Specialist:The Customer Engagement Specialist is a dynamic role focused on enhancing DaVita's engagement with referral sources through personalized outreach, education and technology support. This role is critical in welcoming new referral sources, increasing awareness of our technology offerings and ensuring optimal utilization and satisfaction. Through virtual in-service demonstrations, the Specialist will play a pivotal role in educating referral sources about DaVita technologies, investigating outcomes and creating transparency around their findings.

Customer Engagement Specialist Responsibilities:

Conduct daily outreach to referral sources to build and maintain relationships.
Segment outreach efforts to tailor communications and educational materials to the specific needs of different referral sources.
Provide virtual inservice demonstrations of our technology offerings, highlighting key features and benefits.
Investigate and report on the outcomes of outreach efforts, creating transparency and using findings to inform future strategies.
Serve as a point of contact for user support inquires related to our technology, ensuring timely and effective resolutions.
Other duties as assigned.

Minimum Qualifications:

Strong communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders
Proficiency in CRM software and digital communication tools.
Highly organized with a proven ability to manage multiple projects and/or priorities.

Preferred Qualifications:

2+ years experience in customer outreach, relationship management, or a similar role, preferably in the healthcare industry.
Bachelor's Degree in Business, Communications, Healthcare Management, or a related field.
Strong understanding of the healthcare ecosystem, including hospitals, physician practices, rehabilitation centers and skilled nursing facilities.
Ability to analyze data and outcomes to support strategic decisions.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most.

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

Below are some of our benefit offerings.
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Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
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Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
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Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second.

We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.

We are proud to be an equal opportunity workplace and an affirmative action employer.

As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an going basis.

Salary/ Wage Range:

$ $32.00 / hour

LI-ID1

At DaVita, we strive to be a community first and a company second.

We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.

We are proud to be an equal opportunity workplace and an affirmative action employer.

**Salary/ Wage Range