- Serve as the primary point of contact for Service-related calls that come into the Busch LLC facility
- Contact vendors, customers, and other Busch LLC departments to follow up on outstanding requests and/or documentation
- Maintain the repair schedule daily and provide status updates to customers and applicable departments within Busch LLC
- Manage the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner, while obtaining the appropriate level of information and documentation in order to execute the request
- Develop and maintain a strong operating knowledge of Enterprise Resource Planning (ERP) including the ability to enter customers, open orders, determine the order and/or shipping status, evaluate inventory status, research, and enter parts, invoice, and issue credits
- Communicate effectively with the required department to ensure parts can be researched and entered in orders, expedite requests can be fulfilled, and other order processing needs can be fulfilled quickly and efficiently
- Work with Field Service and Regional Sales Managers to coordinate the resolution of customer issues and to help increase growth and customer satisfaction in their respective territories
- Assist others with administrative or clerical tasks
- Provide backup support for phone calls, tasks, and other job duties as needed
- Prepare reports, quotations, or other summaries and analyses as requested
- Acquire and maintain an understanding of the general processes, business practices, and products within Busch
- Seek continuous process improvements to enhance department productivity, customer satisfaction, and service performance
- Enter workshop employee labor hours from labor sheets
- Follow-up on Maintenance Service Orders (MSOs) including issuing letters of abandonment
- Train all new staff in the operation of the telephone system and office equipment
- Notify the Service Center Manager in the event of office equipment or break area issues and coordinate proper entities to affect repair or replacement as directed
- Keep a record of staff and visitors signing in and out of the Service Center
- Responsible for ensuring that the visitor's book and staff movement sheets are removed from Reception and taken to the outside meeting point in the event of an emergency
- Process and deliver internal and external mail daily, and deliveries (UPS, FedEx, etc.)
- Process invoices and prepare paperwork to ensure costs are allocated to the relevant departments
- Provide office supplies for staff and maintain adequate stocks (ordering new supplies, identifying new suppliers, and obtaining the best price)
- Provide administrative and general support to the Service Center Manager
- Provide logistical support to meetings held in the conference/training rooms, including preparation of the rooms, and assisting in arrangements for catering provisions
- Participate and assist in the facilitation of weekly, monthly, and annual service meetings
- Ship, receive, and move tools, parts and equipment in a warehouse setting
- 2+ years of experience in a customer service environment: Required
- Experience working in a production/manufacturing environment: Preferred
- Experience working in a warehouse: Preferred
- Forklift experience: Preferred
- Computer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), and database management: Preferred
- High School Graduate or General Education Degree (GED): Required
- Associate's Degree (two-year college or technical school): Preferred
- Must possess strong written and oral English communication skills
- Must possess a high degree of integrity, accountability, and dependability
- Must be willing and able to utilize all required PPE
- Occasional climbing, squatting, kneeling, bending, reaching outward and/or above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
- All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.
- Job duties are office and manufacturing/warehousing environment based
- Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Please provide your personal email address.
- Please validate your current phone number.
- Please confirm that your desired pay range is within the range posted for this position.
- Portland, OR Required)
-
Service Coordinator
1 week ago
Suburban Propane Portland, United StatesPlan, schedule and log daily installations, repairs, and service work to maximize billable time and meet productivity goals. · - Implement Service Technician dispatch from multiple locations, maintain on-call schedules, prepare, assign and process work orders. · - Maintain job fo ...
-
Resident Services Coordinator
2 weeks ago
Portland Housing Authority Portland, United States**Our Resident Services Department is hiring** · Portland Housing Authority (PHA) is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace and home for our staff, stakeholders, and the clients we serve. Our full anti-discrimination policy ...
-
Resident Services Coordinator
1 week ago
Preservation Management, Inc. Portland, United States**Looking for a career at a company that cares about you? Look no further Preservation Management, Inc. is committed to creating a caring community for our employees and residents.** · Preservation Management, Inc. (PMI) is seeking a Resident Services Coordinator to travel betwee ...
-
Service Coordinator
3 weeks ago
North West Handling Systems Portland, United StatesAbout the Organization Serving the Pacific Northwest since 1971North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material H ...
-
Service Coordinator
3 weeks ago
North West Handling Systems Portland, United StatesAbout the Organization Serving the Pacific Northwest since 1971North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material H ...
-
Service Coordinator
2 weeks ago
North West Handling Systems Portland, United StatesAbout the Organization · Serving the Pacific Northwest since 1971 · North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Mate ...
-
Service Coordinator
2 weeks ago
Busch Vacuum Solutions Portland, United States*Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.* · *Busch Vacuum has an immediate direct-hire opportunity open f ...
-
Services Coordinator
2 weeks ago
The Salvation Army USA Western Territory - Cascade Division Portland, United StatesSilvercrest Senior Residences serve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities ran ...
-
Service Coordinator
3 weeks ago
Securitas Electronic Security Inc Portland, United StatesSecuritas Technology is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. Securitas Technology include product and service outsourcing that integrate cross-di ...
-
Service Coordinator
1 week ago
NW Facilities & Equipment Maintenance Portland, United StatesJob Description · Job DescriptionSalary: $60,000 - $75,000 DOE · About NWFEM · Northwest Facilities & Equipment Maintenance (NWFEM) provides commercial equipment and facilities maintenance and repair for quick-serve restaurants and commercial businesses in the Portland, OR and Se ...
-
Services Coordinator
2 weeks ago
Salvation Army Portland, United StatesSilvercrest Senior Residencesserve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities rang ...
-
Service Coordinator
4 weeks ago
North West Handling Systems Portland, United StatesAbout the Organization Serving the Pacific Northwest since 1971North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material H ...
-
Service Coordinator
2 weeks ago
Busch Vacuum Solutions Portland, United States*Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.* · *Busch Vacuum has an immediate direct-hire opportunity open fo ...
-
Service Coordinator
2 weeks ago
Busch Vacuum Solutions Portland, OR, United StatesBusch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.* · *Busch Vacuum has an immediate direct-hire opportunity open for ...
-
Service Coordinator
1 week ago
Securitas Electronic Security Portland, United StatesSecuritas Technology is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. Securitas Technology include product and service outsourcing that integrate cross-di ...
-
Services Coordinator
3 weeks ago
Salvation Army Portland, United StatesSilvercrest Senior Residencesserve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities rang ...
-
Client Services Coordinator
3 weeks ago
CB Richard Ellis Portland, United StatesClient Services Coordinator - Marketing · Job ID · 162173 · Posted · 10-Apr-2024 · Service line · Advisory Segment · Role type · Full-time · Areas of Interest · Administrative, Design, Marketing · Location(s) · Portland - Oregon - United States of America · Get ready for an excit ...
-
Service Coordinator Supervisor
2 weeks ago
Schnitzer Properties Portland, United StatesThe Service Coordinator Supervisor will provide supervision and oversight of the resident services staff and case management services to residents who are at risk of eviction within the HUD property management department. They will also coordinate a variety of educational service ...
-
Client Services Coordinator
3 weeks ago
CBRE Portland, United StatesClient Services Coordinator - Marketing · Job ID · 162173 · Posted · 10-Apr-2024 · Service line · Advisory Segment · Role type · Full-time · Areas of Interest · Administrative, Design, Marketing · Location(s) · Portland - Oregon - United States of America · **Get ready for an exc ...
-
Client Service Coordinator
1 week ago
Banfield Pet Hospital Portland, United StatesSUMMARY OF JOB PURPOSE AND FUNCTION · The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates a ...
Service Coordinator - Portland, United States - Busch Vacuum Solutions
Description
*Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.*Busch Vacuum has an immediate direct-hire opportunity open for a Service Coordinator at our service center in Portland, Oregon**The Service Coordinator will provide exceptional customer support and perform a variety of administrative and order-processing tasks to ensure the flow of the repair process runs smoothly. This role may also provide support in the warehouse up to 50% of the time. The work schedule is M-F 7am-330pm.
*If you are an enthusiastic customer service administrative professional with experience in a production or manufacturing environment, apply *_*NOW*_ *for an opportunity to find out why Busch Vacuum is an amazing place to work**Job Responsibilities*· Provide exceptional customer service and support by responding to or coordinating all inquiries via phone, email, and in person, in an expedient and professional manner
Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within
*Work Environment*· Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
*As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. From machinist to manager, from mechanical engineering to marketing, from Maulburg to Montreal. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.
Job Type:
Full-time
Pay:
$ $23.00 per hour
Benefits:
Schedule:
Application Question(s):
Ability to Commute:
Work Location:
In person