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Woodland Park

    Customer Experience Specialist - Woodland Park, United States - Insight Global

    Insight Global
    Insight Global Woodland Park, United States

    1 week ago

    Insight Global background
    Description


    An employer based out of Colorado is looking to bring on a Customer Experience Specialist on their team as 6 month contract to hire.

    The requirement is 5 days on-site in Woodland Park, CO. This is a growing broadband company that provides fiber internet to home and small businesses.

    This individual will be joining a team that handles all incoming tasks that include onboarding all new customers, account questions, and interdepartmental communication.

    Daily tasks might include billing questions, billing inquires, and working through a ticketing system. This team is the face of the company and needs to provide a high sense care and urgency.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    2+ years of customer service experience

    High Diploma or GED

    Nice to Have Skills & Experience

    Experience working through a ticketing system

    Prior experience of Fiber/Wireless/Voice Internet Service Provider support

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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