Clinical Trainer - San Diego, United States - Sonova AG

Sonova AG

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Sonova AG

Who we are
In a life without sound, our work provides meaning.

As a leading provider of innovative hearing care solutions, we are not just a company that makes products:
we are a team on a mission to help people enjoy the delight of hearing.

To enable a life without limitations, we - through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.

The Way We Work
At Sonova we value our employees and prioritize their well-being.

We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done.

We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes.

By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work.

Sonova has chosen a HYBRID WORK MODEL - Customized by team that keeps our employees motivated and engaged.

Sonova Values

At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds.

In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.

We Care We care for our employees, customers and consumers, as well as our shareholders and society.

We drive innovation We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.

We strive for excellence We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
We take accountability We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
We build the best teams We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.

Location
Clinical Trainer

Purpose of role:

The Clinical Trainer will call on current and new Phonak customers within a specific region, working directly with audiologists, hearing aid dispensers, physicians, large retail chains, universities and hospitals.

Responsible for providing training support to end-users and distributors of Phonak products and provide continuing clinical support for customers seeking hearing solutions.

Provide support at various customer marketing events (i.e. open house and lunch 'n learn). Provide presentations to large and small groups at regional, state and national meetings as well as Phonak events. This position will be based out of your home office in the region assigned.

Our Offer to You:

Improving the quality of life of millions of people suffering from hearing loss
A challenging and motivating assignment as part of a dynamic team
Modern mindset and processes, accommodating flexible working conditions
Opportunities for further responsibilities and support for further training and development
A company that values diversity and inclusion
Sonova's outstanding opportunities and career growth

Main Tasks and Responsibities:

Play key role in promotion and demonstration of new solutions during new product launch trainings
Support sales of all products within region, with primary emphasis on Sales Representative accounts
Needs analysis and provide product solutions for accounts
Maintain strong relationships and rapport with customers within region
Work closely with sales to ensure all customer needs are met through personal or group product training
Provide remote support for customers by phone and e-learnings as required
Represent Phonak and speak at national, state and regional meetings
Participate in Open Houses and other consumer marketing events
Meet or exceed required customer visits per week as defined by manager
Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
Maintain expense reporting weekly and manage territory with in OPEX guidelines
Act as a mentor to new Clinical Training employees
Other duties as assigned by management
Willingness to travel overnight frequently (up to 75%)

Education and Skillset:

Au.