Production Manager - Norwalk, United States - SERVPRO of Norwalk/Wilton

Description

Title:
Restoration Production Manager (Mitigation)


Location:
Norwalk, CT


Pay Range Starting at:
$55,000, (Salary Range Depends on Experience)


FLSA Classification:
Full-Time, Exempt


DESCRIPTION
Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking an experienced Restoration Production Manager.

The Restoration Production Manager is responsible for managing a wide range of functions necessary to successfully obtain bid and price mitigation projects.

They are responsible for ensuring an accurate scope of work is created, delivering a consistent and complete work product, and maintaining a high quality of service in all dealings with project managers, customers, and resource providers involved in mitigation services.

If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then _you_ may be our perfect _
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Essential Duties & Responsibilities

Primary Responsibilities

• Review job scopes and estimates to ensure accuracy.
• Supervise onsite crew, calculate equipment needs, and complete paperwork requirements for jobs.
• Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
• Perform production work as needed.
• Resolve problems quickly as they arise.
• Perform daily walkthroughs on all jobs.
• Complete job file documentation, including completion of time sensitive material.
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO
  services.
• Participate in, and contribute to, company meetings.
• Manage production expenses including equipment, vehicles, and other material assets.
• Contribute to safety and risk management protocol.
• If not already IICRC certified must be able to obtain certification within the first six (6) months of employment

Production:
Project Management

• Oversee scheduling of jobs, resources, and crews following SERVPRO production guidelines.
• Work with office staff to schedule jobs and make changes to the schedule to ensure all jobs are completed in a timely manner.
• Manage job file documentation.
• Ensure all job files are accurate and complete in a timely manner.
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently.
• Manage 'WorkinProgress' (WIP) jobs.
• Coordinate performance of crews and communicate with office staff, ensuring crews work efficiently and maintain good communication.
• Maintain communication with customers about the job to ensure expectations are met.
• Remain up to date on all jobs in progress.
• Manage and perform production activities (as needed).
• Perform production work and job site documentation in the role of Crew Chief as needed.
• Manage and monitor subcontractors.
• Coordinate and monitor subcontract work, ensuring quality work is completed in a timely manner.

Production:
Production Staff Management

• Confirm timecards are correct and submit to HR for accurate payroll processing.
• Conduct and Manage Daily WIP (WorkinProgress) meetings to keep staff uptodate and coordinate resources for efficient production.
• Inspect services and final walkthrough on jobs.
• Achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
• Train and develop production personnel (Field Crew Team Members).
• Use recommended training programs to systematically train production personnel according to SERVPRO guidelines.
• Manage production personnel.
• Monitor performance of production staff, ensuring the work complies with SERVPRO policies, and correct or train, as necessary.
• Assist with the annual evaluations process of production personnel.
• Listen, review, and resolve conflicts between employees, as necessary.
• Provide regular feedback on job performance, including scheduled performance appraisals.
• Production: Jobsite/Employee Appearance by ensuring employees follow SERVPRO uniform policy.
• Ensure that jobsites are left with a clean and orderly appearance.

Professional Development

• Continue professional development of SERVPRO specific skills and expertise.
• Constantly increase knowledge of cleaning products, equipment, technology, office procedures and marketing services to customers and COIs.
• Continued personal development of management, teambuilding, and leadership skills.
• Constantly increase knowledge and abilities in ways to better manage the team and build the business.

Finance:
Financial and Equipment/Asset Management

• Minimize or eliminate having to pay for damaged property of customers by controlling damage reimbursement expenses