- Supervises the daily activities of an assigned Access Services unit: prepares and directs schedules to ensure appropriate staffing according to patient volume 24-7, monitors attendance of team members, and schedules breaks and shifts, as necessary. Accountable and accountable for overseeing daily operations and work-flows as well as customer and department satisfaction. Ensures timely follow up and escalation recovery is performed.
- Monitors all outbound and inbound activities of the team according to performance standard goals. Improves quality results by evaluating processes and recommending changes.
- Coordinates and enforcing system policies, procedures and productivity standards. Performs routine call quality reviews on recorded or live calls according to established procedures. Performs account research to assist with system level initiatives or requests (e.g., customer complaints, incorrect estimates, administrative write-offs.) Immediately reports any performance, productivity and behavioral related issues regarding staff to management for review.
- Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and assists Access Services Director and Manager with flexing staff to volumes.
- Motivates and mentors team members to maintain a positive and productive work environment, and creates and implements goals, action plans, and incentives to drive desired production results.
- Performs call monitoring, coaching, training, and feedback and disciplining. Coaches, counsels and motivates employees.
- Serves as a role model for staff in maintaining effective communication with internal and external customers, including employees, patients, guests, insurance companies, employers, doctors and hospital personnel.
- Acts as an information source to ensure resolution of customer inquiries and complaints. Handles escalations on an as needed basis.
- Administers and handles escalation requests for system and Revenue Cycle policies (e.g., Cash Handling, Financial Assistance, Point of Service, Out of Network, Limited Plan, Outpatient Valid Orders).
- Participates in the hiring process, and administers performance management, recognition and disciplinary actions. Assists with interviewing applicants, hiring, disciplinary actions and performance reviews.
- Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers. Requires basic knowledge of medical and coding terminology.
- Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
- Demonstrated ability to work autonomously.
- Proven written and verbal communication skills.
- Works unsupervised and self-starter.
- Proven ability to problem-solve, perform critical thinking.
- Requires excellent listening and communication skills, and professional telephone etiquette.
- Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life or death situations.
- Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
- Ability to maintain patient confidentiality in accordance with HIPPA guidelines.
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience
-
Access Services Representative 3
6 days ago
Baylor Scott & White Health Woodway, United StatesJOB SUMMARY · The Access Services Representative 3 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. This position provides help on spec ...
-
Supervisor Access Services
1 week ago
Baylor Scott White Health Waco, United States Full timeJOB DESCRIPTION JOB SUMMARY · The Supervisor of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard t ...
-
Manager Access Services
1 week ago
Baylor Scott & White Health Temple, United StatesThe Manager of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard to reve Manager, Customer Service, Be ...
-
Manager Access Services
1 week ago
Baylor Scott & White Health Temple, United States**JOB SUMMARY** · The Manager of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard to revenue cycle o ...
-
Access Services Representative
18 hours ago
Baylor Scott White Health Temple, United States PRNJOB DESCRIPTION JOB SUMMARY · The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. · Hours: Must be open t ...
-
Access Services Representative
1 week ago
Baylor Scott & White Health Temple, United States OTHERJOB SUMMARY · The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. · Hours: Must be open to work any day, any ...
-
Yard Crewmember/ Forklift Operator
1 week ago
McCoy's Building Supply Waco, United StatesJob Description · Time Type: · Part timeRole Details: · Time Type: Part TimeStarting Pay: $16 / HRJob Location: 4236 Franklin Avenue, Waco, TX 76710Job Summary: · The Yard Crewmember will assist customers in the lumberyard, operate a forklift, stock products, and provide general ...
-
Clerk (m/f/d) Hardware Store Chain
3 weeks ago
Velocity Ventures Waco, TX, United States FreelanceWe are currently seeking full-time employees (m/f/d) for our client in Waco, TX. · Our client is a specialist and one of the market leaders in the DIY and home improvement industry in Germany. From A like potting soil to Z like fences, our client offers everything that makes the ...
-
Baylor Scott & White Healthcare Temple, United States Full timeJOB SUMMARY · The Access Services Representative 3 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. This position provides help on spe ...
-
Specialist for Company Pension Provision in
3 weeks ago
Cascade Enterprises Lorena, TX, United States FreelanceSince 1950, BERNHARD Insurance Brokers GmbH has been a competent and reliable partner for insurance in Lorena, TX. Our company acts as an experienced and independent insurance broker for medium-sized companies, associations, and socially-oriented large organizations. As a member ...
-
Assistant Branch Manager I
6 days ago
Cadence Bank Temple, United States**What The Role Is**: · Assists the Branch Manager in the daily activities of the branch office in addition to their normal responsibilities. · **How You Will Make an Impact -** · - Ensure a positive and professional environment within the workplace for teammates and customers. · ...
-
Member Service Representative
1 day ago
Visions Federal Credit Union Temple, United States**Why work for Visions?** · Flexibility, security, competitive wages, and benefits ranging from medical to retirement - we've got it all. We offer 40-hour (full-time), 30-hour (part-time plus), and part-time positions, along with opportunities for advancement, development, and tu ...
-
Rn Labor and Delivery Nights
1 week ago
Baylor Scott & White Health Temple, United StatesBaylor Scott & White Medical Center Temple · Registered Nurse (RN) · Labor and Delivery · Full Time - Night Shift 7p-7a · Busy Maternity Services department in level One / Magnet Designated Hospital · Level 4 Maternal Care Center Designation · **About Us** · At Baylor Scott & Whi ...
-
Front of House Team Member
3 days ago
Chick-fil-A Temple, United States**Summary**: At Chick-fil-A 5th Street Highway, we believe that inspiring, motivating and serving each person that comes into contact with our restaurant is top priority. As a front of house team member, you will be interacting with guests and taking care of their needs while ser ...
-
Field Marketing Representative
1 week ago
Solarity Energy Solutions Temple, United States**Unleash Your Potential in Clean Energy Sales** · Are you ready to supercharge your career? Solarity Energy Solutions, a rapid-growing clean energy powerhouse, is on the lookout for self-motivated and talented individuals to join our entry-level field sales and marketing team. G ...
-
Kitchen Team Member
3 days ago
Chick-fil-A Temple, United States**Summary**: At Chick-fil-A 5th Street Highway, we believe that inspiring, motivating and serving each person that comes into contact with our restaurant is top priority. As a kitchen team member you are responsible for preparing food for our guests with excellence, according to ...
-
Rn Surgical Trauma Icu Nights
5 days ago
Baylor Scott & White Health Temple, United StatesBaylor Scott & White Medical Center Temple · Surgical Trauma ICU · Level One Trauma Facility located in Temple, Texas · - Full time · - 36 hours/Week Nights_ · Relocation Bonus · 23 Bed Surgical Trauma ICU · Challenging and supportive environment · Use some of the latest technolo ...
-
Rn Day Surgery Evenings
1 day ago
Baylor Scott & White Health Temple, United StatesBSW Memorial Hospital in Temple, TX, is seeking a full time Registered Nurse (RN) to join our amazing Day Surgery Department. · **Schedule**: Full Time - Evenings 12p-10:30p · Fulltime with rotating days off · **Unit Summary** · Busy 48 Bed Day Surgery department in level One Tra ...
-
Rn Day Surgery Days
1 day ago
Baylor Scott & White Health Temple, United StatesBSW Memorial Hospital in Temple, TX, is seeking a full time Registered Nurse (RN) to join our amazing Day Surgery Department. · **Schedule**: Full Time - Day Shift · 5:00 A-3:30 P with alternating day off · **Unit Summary** · Busy 48 Bed Day Surgery department in level One Trauma ...
-
Server
5 days ago
Morada Temple Temple, United States**DISCOVER YOUR PURPOSE** · - At Morada Temple, a thriving Morada Senior Living community, we have meaningful job opportunities with the ability to make a difference in the lives of our residents._ · **About Morada Senior Living** · Morada Senior Living ranks prominently among th ...
Submission for the position: Supervisor Access Services - Woodway, United States - Baylor Scott & White Healthcare
Description
JOB SUMMARYThe Supervisor of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard to revenue cycle operations.
ESSENTIAL FUNCTIONS OF THE ROLE
Our competitive benefits package includes the following
QUALIFICATIONS
