Earthmoving Service Manager, - Pleasant Grove, United States - Holtca

Description

** Earthmoving Service Manager,**

**Job Category****:** Earthmoving **Requisition Number****:** GENER002112 Showing 1 location **Job Details**

**Description**

**Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. At Holt we sell and service a wide-variety of equipment Tractors, Agricultural Equipment, Forklifts, Prime and Stand-by-Power Generation, and On-Highway Truck Engines.**

**THIS POSITION IS LOCATED IN PLEASANT GROVE**

.

**POSITION SUMMARY**

The Earthmoving Service Manager has responsibility for the success of the Earthmoving Service Department as measured by customer satisfaction, employee satisfaction, safety, growth, profitability, and the overall success of the Earthmoving Division. This position is expected to positively engage with all Earthmoving Departments for the ultimate success of our customers and the division. The Earthmoving Service Manger will actively participate in companywide activities to enhance success for all divisions and their customers. Sharing and using best practices is a fundamental of the job.

**QUALIFICATIONS REQUIREMENTS**

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**DUTIES AND RESPONSIBILITIES**

Develop the EMD Service Supervisor and service operations for all Earthmoving facilities with the goal of improving and growing capacity, quality control, and profitability.

Develop, implement, and sustain a regular Product Problem Management (PPM) process to share information and best practices between Earthmoving Service Departments.

Implement goals and processes to manage financial statements to maximize growth and profitability.

Utilize KPIs to guide each shops success.

Oversees Service Department budgeting and target setting.

Embrace the EMD Ethos by working with all EMD Departments.

Improve and implement key processes to drive towards Cat Gold Standard for Service Operations.

Develop and maintain relationships with other Holt Service management as well as neighboring dealers for service collaboration and best practice sharing.

Oversee Technical Communicator activity to enhance customer satisfaction and Cat Goodwill.

Oversee operational aspects of Certified Rebuilds (machines and components) as well as Total Maintenance and Repair (TM&R) contracts.

Recommend methods to improve product offerings, equipment, performance, and quality of product offerings.

Participate in Union negotiations.

Safety Help achieve Vision Zero goals of zero incidents/injuries across the organization.

Other duties may be assigned.

**SUPERVISORY RESPONSIBILITIES**

Directly supervises 4 supervisors. This role is responsible for the overall direction, coordination, and evaluation of the service departments efforts for the Earthmoving Division. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**EDUCATION AND/OR EXPERIENCE**

Bachelor of Science or Bachelor of Arts degree; or five to eight years related experience and/or training; or equivalent combination of education and experience.

**SKILLS**

Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment.

Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.

Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.

Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks.

Attitude - Demonstrates a positive attitude and supports the organizations mission, vision and values, such as honesty and integrity.

Safety and Security - Observes safety and security procedures.

Systems and Software Ability to utilize computers, software programs (ie. Office 365, Web mail, etc.) and moderately complex excel spreadsheets.

**CERTIFICATES, LICENSES, REGISTRATIONS**

Must have a valid driver license and a clear DMV driving record.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

**WORK ENVIRONMENT**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The employee occasionally is exposed to wet and/or humid conditions, fumes, or airborne particles, and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

**COMPENSATION**

Monthly Salary. Excellent company paid benefits, paid life insurance,401(k), and profit sharing plan. Paid vacations and holiday.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

**Skills**

**Required**

**Write Simple Instructions** *Intermediate* **Read Simple Instructions** *Intermediate* **Basic Computer Skills** *Intermediate* **Ability to communicate effectively** *Intermediate* **Ability to add, subtract multiply and divide** *Intermediate* **Education**

**Required**

High School Diploma or GED or better.

**Experience**

**Required**

**5-7 years:** Relevant work experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)