Support Staff-Downtown Duluth - Center for Alcohol and Drug Treatment

Center for Alcohol and Drug Treatment Duluth, United States

4 weeks ago

Description

Summary:
The Center is looking for a compassionate and professional Support Staff member.

Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must.

Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed.

Support staff collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment.

Primary Responsibilities:

Patient services:
Register patientsVerify and update patient information at every visitAssist patients with paperworkAnswer patient questions and help ensure the highest quality of customer serviceAssist patients with MNSure Applications as needed

Verify insurance benefitsSoft Skills:
Answer phones and transfer calls to the appropriate staff member needed.
Customer-oriented communication skillsReceive and process cash and credit card payments for services rendered

Patient Records:
Maintain patient record confidentially in a manner set forth by policy and procedure.
Upload incoming patient records into the patient's EHR.Respond to records request accurately, effectively and in a timely manner.
Collaborate with multidisciplinary teamExcellent organizational and multitasking skillsPerform other duties as assigned.

Qualifications:
Must be 18 years of age or older.

Must have a high school diploma or general education diploma (GED).Must pass background studies conducted by the Minnesota Department of Human Services.

Must have current CPR and First Aid certification or obtain it before direct patient contact.
Preferred one year of experience as a Receptionist or Administrative Assistant;Preferred knowledge of HIPAA & patient confidentiality laws.
Knowledge of Electronic Health Records Systems.
Experience working with Medical Insurance/Benefits/MNSURE.Within 60 days of hire must become MNSURE Certified.
Our BenefitsHealth, Dental, & Vision Insurance401K (Up-to 8% employer contribution)Paid Time Off & Development Time10 Paid HolidaysShort- & Long-Term Disability (No-cost)Accident & Critical Illness InsuranceLife InsuranceOn-the

Job TrainingTuition Assistance ProgramsEmployee Assistance Program (EAP)HSA Eligible Health PlansFamily and Medical LeaveBereavement, Jury Duty, and Military LeaveWe prefer to promote internally and promote opportunities for development.

The Center for Alcohol & Drug Treatment completes background checks in compliance with Minnesota Department of Human Services. We must conduct a background for employment within the Center. We do work with applicants on submitting paperwork for reconsiderations and variances if their background requires it.

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Summary: · The Center is looking for a compassionate and professional Support Staff member. Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must. Support staff registers patie ...
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