- Patient services:
- Register patients
- Verify and update patient information at every visit
- Assist patients with paperwork
- Answer patient questions and help ensure the highest quality of customer service
- Assist patients with MNSure Applications as needed.
- Verify insurance benefits
- Soft Skills:
- Answer phones and transfer calls to the appropriate staff member needed.
- Customer-oriented communication skills
- Receive and process cash and credit card payments for services rendered
- Patient Records:
- Maintain patient record confidentially in a manner set forth by policy and procedure.
- Upload incoming patient records into the patient's EHR.
- Respond to records request accurately, effectively and in a timely manner.
- Collaborate with multidisciplinary team
- Excellent organizational and multitasking skills
- Perform other duties as assigned.
- Must be 18 years of age or older.
- Must have a high school diploma or general education diploma (GED).
- Must pass background studies conducted by the Minnesota Department of Human Services.
- Must have current CPR and First Aid certification or obtain it before direct patient contact.
- Preferred one year of experience as a Receptionist or Administrative Assistant;
- Preferred knowledge of HIPAA & patient confidentiality laws.
- Knowledge of Electronic Health Records Systems.
- Experience working with Medical Insurance/Benefits/MNSURE.
- Within 60 days of hire must become MNSURE Certified.
- Health, Dental, & Vision Insurance
- 401K (Up-to 8% employer contribution)
- Paid Time Off & Development Time
- 10 Paid Holidays
- Short- & Long-Term Disability (No-cost)
- Accident & Critical Illness Insurance
- Life Insurance
- On-the-Job Training
- Tuition Assistance Programs
- Employee Assistance Program (EAP)
- HSA Eligible Health Plans
- Family and Medical Leave
- Bereavement, Jury Duty, and Military Leave
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Support Staff-Downtown Duluth - Center for Alcohol and Drug Treatment
Description
Job Description
Job DescriptionSummary:
The Center is looking for a compassionate and professional Support Staff member. Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must. Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed. Support staff collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment.
Primary Responsibilities:
Qualifications:
Our Benefits
We prefer to promote internally and promote opportunities for development.
The Center for Alcohol & Drug Treatment completes background checks in compliance with Minnesota Department of Human Services. We must conduct a background for employment within the Center. We do work with applicants on submitting paperwork for reconsiderations and variances if their background requires it.
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