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a/v service technician - Silver Spring, United States - IMPYRIAN
Description
Job Description
Job DescriptionCOMPANY OVERVIEW
At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful engineering and construction projects, and harness the power of AI and robotics to stay ahead in today's dynamic business landscape.
Impyrian knows the most important factor in our success is the excellence of our personnel—if we take care of our people, our people take care of our clients. This philosophy helps ensure a work-life balance, competitive compensation and benefits, and opportunities for professional growth.
POSITION SUMMARY
The AV Service Technician will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. You may be on point for all types of pre-and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.
Impyrian looks for core competencies and characteristics of both self-starters balanced with being a team player. You work with integrity with limited direction and supervision and have excellent planning, time management, and communication skills. You are comfortable with proactive communication and providing answers and status updates to the customers' questions before they ask. You are solutions-oriented and have the technical expertise to troubleshoot and diagnose issues and provide recommended solutions and alternatives that meet the customers' needs.
POSITION ATTRIBUTES
Technical and customer service oriented with knowledge of electronics.
Strong verbal and written communication skills
Capable of frequent interaction with team members, customers, and vendors
Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment.
Ability to problem-solve complex installation issues and present solutions for approval.
Self-starter who takes initiative and requires minimal supervision.
POSITION RESPONSIBILITIES
Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams
Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, Wi-Fi bridges, Managed switches, and VLANs
Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies as required by scope and design.
Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, and IP access control. Must have experience in PTZ camera installation and servicing.
Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
Responsible for troubleshooting mechanical and electrical equipment.
Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
Provide written customer-ready documentation of all analyses performed with root cause/corrective actions identified.
Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
POSITION REQUIREMENTS
Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
Technical Degree or equivalent experience
AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus
Knowledge of construction documentation and blueprint reading
Experience working with multiple departments and managing multiple tasks concurrently.
Working knowledge of Crestron, Extron, and AMX is a plus.
Driver's license required, safe driving record.
Ability to attain and retain a suitability clearance
PREFERRED ATTRIBUTES
Experience supporting government customers on-site in government facilities
PHYSICAL REQUIREMENTS
Requires standing, walking, sitting, hand use, occasional lifting, reaching, and carrying.
Moderate noise level, with occasional outside work subject to temperature fluctuations.
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods using a phone or other forms of business communication
TRAVEL
Local DC Metro travel (commute) is required.
COMPENSATION/BENEFITS
Competitive salary based on experience.
Comprehensive benefits package including dental, medical, PTO, disability, paid family leave, and 401k with match.
EQUAL EMPLOYMENT OPPORTUNITY
Impyrian is an Affirmative Action/Equal Opportunity Employer; we value diversity and encourage all qualified candidates, including minorities, females, veterans, and individuals with disabilities, to apply.
