- Responsible for delivering a user centric IT Concierge experience.
- Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
- Provide direction and coordinate with Site Support staff in alignment with the SDM.
- Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
- Responsible for accurate inventory of all supported assets in stock
- Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM.
- Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM's attention.
- Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
- Ensuring data rooms are kept secure, clean, and orderly as per BMS policies and guidelines on a consistent basis.
- Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
- Contribute to knowledge management as an author or reviewer as necessary.
- Help identify to and with the SDM, areas for improvement through learning the business and its needs.
- Participate in out of hours on call rosters as required
- Good technical knowledge and previous technical support experience
- Strong network experience.
- Strong analytical and problem-solving skills for technical issues
- Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
- Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
- Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.
- Ability to work in a fast paced, dynamic environment balancing demand.
- Valid Driving license & reliable vehicle is a must
-
Specialist IT Site Services
6 days ago
Bristol-Myers Squibb Company Princeton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a productio ...
-
Associate Director, Site Technical Services
21 hours ago
BeiGene Hopewell, United States**_General Description:_** · The Associate Director Site Technical Services is responsible for the day-to-day activities of the Validation team, Metrology, CMMS and other technical services functions. Supports site objectives, whilst adhering to regulatory compliance and achievi ...
-
Associate Director, Site Technical Services
1 week ago
BeiGene Hopewell, United States**_General Description:_** · The Associate Director Site Technical Services is responsible for the day-to-day activities of the Validation team, Metrology, CMMS and other technical services functions. · Supports site objectives, whilst adhering to regulatory compliance and achi ...
-
Electrician (m/f/d)
1 week ago
Radiant Ventures Princeton Junction, United StatesAbout the Company · We are passionate scaffolders and construction logistics experts. Our motivated team is on a mission to become the leading provider of scaffolding and construction logistics in Germany. Join us on this journey and take advantage of the personal opportunities t ...
-
IT Site Shared Services
2 weeks ago
Bristol-Myers Squibb Summit, United StatesWorking with Us · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production li ...
-
IT Site Shared Services
2 weeks ago
Bristol-Myers Squibb Summit, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
-
IT Site Shared Services
3 weeks ago
Bristol-Myers Squibb Summit, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a productio ...
-
IT Site Shared Services
2 weeks ago
Bristol-Myers Squibb Summit, United StatesIT Site Shared Services & Lab Systems Lead, Associate Director page is loaded · IT Site Shared Services & Lab Systems Lead, Associate Director · Apply · locations · Summit West - NJ - US · time type · Full time · posted on · Posted 6 Days Ago · job requisition id · R · ...
-
Tax consultant
1 week ago
Apex Solutions Plainsboro Center, United StatesAbout the Company · We are a business law firm network with over 320 employees at 23 locations. Our areas of expertise include auditing, tax and legal consulting, corporate finance, real estate management, restructuring, and insolvency administration. We are one of the leading fi ...
-
Field Service Technician
2 weeks ago
Timken Princeton, United StatesYour Career Begins at Timken · If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that ke ...
-
Senior IT Support and Web Specialist
4 weeks ago
InsideHigherEd Princeton, United States Administrative Jobs ,OverviewThe IT Support and Web Specialist provides IT software and hardware support, web development, and systems administration to faculty, staff and students of the Electrical and Computer Engineering Department. The candidate should be a skilled and independent web developer w ...
-
Sanitation Equipment Operator
2 weeks ago
InsideHigherEd Princeton, United StatesOverviewThe Sanitation Equipment Operator is a member of the Facilities Operations and is committed to the success of our students, faculty, staff, alumni, and visitors by maintaining our beautiful campus. We invite you to be part of our dynamic Sanitation team where we promote a ...
-
Employee pickup service
1 week ago
Spectrum Innovations Princeton Meadows, United StatesLocation: 14641 Nauen, Dammstr. 7a | Employment Type: Part-time, permanent | Job ID: 824892 · What you'll be doing with us: · If you are passionate about retail and enjoy being around people, then you will find a great job in your neighborhood with us at REWE Stefan Woye oHG and ...
-
Site Supervisor
2 weeks ago
TRIGO Princeton, United States Full timeOverall Purpose · Ensure the quality service and support of all mission actives at a location they are assigned · Ensure that all Company/Customer mission guidelines are being adhered to and meet quality standards · Support and contribute to the company Quality Policies & QMS ...
-
Lab Services Manager
1 week ago
JLL Princeton, United States Full timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
System Administrator
2 days ago
SAIC Princeton, United States Full timeDescription · SAIC is hiring a Systems Administrator / Infrastructure Engineer to support the NOAA GFDL program in Princeton, NJ. The System Administrator / Infrastructure Engineer will support a program that includes assistance with IT maintenance, patching, and deployment of v ...
-
Construction Project Manager
3 weeks ago
The ELM Group Princeton, United StatesWhy ELM? What Sets Us Apart from Other Environmental Consulting Companies? · We offer a Platinum-level benefits package for medical, dental, and vision insurance. · 1x Your annual salary for life insurance. That is unheard of in today's benefits package. · Hybrid work environment ...
-
Bristol Myers Squibb Princeton, United States Full timeWorking with Us · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production li ...
-
HireIO Inc Princeton, United StatesLocation: New Jersey/New York Area · Work mode: on-site · Visa sponsorship provided · Primary Responsibilities: · -Manage contracts, proposal, execution, site commissioning, and provide marketing support · -Coordinate and lead cross-disciplinary engineering teams to execute ...
-
Certified Medical Assistant
4 weeks ago
J & J Staffing Resources Princeton, United StatesOur client, a primary care physician in Princeton, NJ is seeking a Certified Medical Assistant to join their team. The ideal candidate will have 3 years of experience, preferably in a primary care or internal medicine/family medicine setting. You will be responsible for providing ...
Specialist IT Site Services - Princeton, United States - Bristol-Myers Squibb Company
Description
Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
.
Job Description
IT Support Services delivers end-to-end IT support to our global Bristol Myers Squibb workforce 'when, where and how you need it'.
IT Site Services is a critical component of our IT Support Services global delivery model as the 'face of IT' when it comes to offering support through a variety of channels including a user centric bespoke IT Concierge offering.
Besides this IT Site Services is partnering with BMS IT/Digital on delivering all site-related digital capabilities and support services. We are servicing over 170 diverse company sites across the globe.The Specialist IT Site Services is responsible for IT Site Support activities.
As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery.
The role will report to the regional Site Services Delivery Manager (SDM).The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.
Key Responsibilitieso Hands on experience with network hardware, software and related technologies, including routers, switches, firewalls.
o Strong problem-solving skills with a keen attention to detail in diagnosing and resolving network-related issues.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through scienceTM , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs.
The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility.
For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture.
For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to .
Visit eeo -accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Company:
Bristol-Myers Squibb
Req Number:
R1581092
Updated:
:01:51.895 UTC
Location:
Princeton-NJ
Bristol Myers Squibb is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
