Regional Installation Manager - Phoenix, United States - Arizona Shower Door

Arizona Shower Door

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Role:

This position is responsible for overseeing and training the infield Install team members who are responsible for measuring and installing custom made shower doors for a variety of customer channels.

Job duties include on-boarding and assessing new installers, assisting in installation troubleshooting, R&D of new products, developing and managing metrics for measuring quality and accuracy of custom installations, as well as involvement in end-user shower door installations, taking premeasurements, service calls, setting up appointments for these services, transporting products in a company vehicle, maintaining tools and parts, customer satisfaction and general labor skills.

Additionally, installation training/troubleshooting for customers may be required.

Essential Duties & Responsibilities:

Utilizes technical experience to measure and discuss shower door installation process with customers.
Professional, high level of customer service exhibited at all times with customers and the ability to defuse/solve customer escalations.
Safety conscious approach to installations and driving techniques.
Understands and maintains licensing compliance in all geographic regions, including but not limited to, contractor's license requirements, job permits, LRRP requirements and general legal compliance.
Understands and can explain shower door differences and benefits of ASD product line and other ABG shower products.
Experience installing standard, frameless, and custom shower doors.
Treats customers home as if it were their own, leaves work area clean and puts a strong emphasis exceeding customer expectation.
Works well and communicates effectively with team members not only within the install department but also across the broader enterprise.
Prioritizes work to meet or exceed established performance standards.
Time and Logistics management
Provide work order followup and reporting as required.
Must have experience lifting, moving and working with heavy glass.
Attention to detail including accurate measuring and estimating.
Works with engineering and product development team to write and modify installation instructions.
Utilizes experience to provide standardized procedures for installation of all types of doors.
Excellent product knowledge and ability to articulate sales and installation processes to enduser.
High level understanding of CIO, IME, HD Service Center, Excel, and other information platforms, and the ability to train installers on proper usage thereof.
Creates and manages KPIs to measure quality, accuracy, and efficiency of installers.
Able to evaluate and develop talents and skills of Installers through jobsite inspections, formal performance feedback, and informal daytoday interactions.
Other duties, as assigned.

Minimum Qualifications:

High School diploma or GED.
Experience using hand tools and power tools.
Ability to lift 50 to 100 lbs. unassisted with proper equipment on a regular basis.
Clean background check.
Current valid driver's license with a clean driving record.
Ability to multitask.
Proven experience using basic math calculations, including working with fractions.
Excellent work ethic.
Excellent interpersonal skills including verbal and written communication.
Well organized, detail oriented and able to work in a fastpaced environment.
5+ years shower door installation experience.

Closing Statement:
This brief summary is not an all-inclusive description of job duties.

Other job duties and responsibilities may also be assigned by the incumbent's Manager at any time based upon Company need.

Arizona Shower Door is a proud Equal Opportunity employer, M/F/d/v.

Benefits: