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Des Moines

    Senior Network Infrastructure Analyst - Des Moines, United States - MercyOne

    MercyOne
    MercyOne Des Moines, United States

    3 weeks ago

    Default job background
    Full time
    Description
    JOB DESCRIPTION

    Employment Type:

    Full time

    Shift:

    Day Shift

    Description:

    POSITION PURPOSE

    Manages the implementation, operation, and maintenance of telecommunications/network systems across multiple Regional Health Ministries (RHMs). Provides technical leadership of projects; contributes to the design of converged telecommunications and network systems; translates business parameters and objectives into functional and/or technical requirements; provides technical direction to less senior infrastructure staff, contractors, and vendors; configures systems; handles problem resolution; participates in the development of standards, policies and procedures; provides escalation support and subject matter expertise for chronic issues; and ensures adherence to industry best practices and system office standards for both project implementations and ongoing upgrades.

    ESSENTIAL FUNCTIONS

  • Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.
  • Manages projects and provides leadership in the implementation, maintenance and operation of telecommunications/network systems. Implements projects on time and within budget.
  • Serves as a mentor providing guidance and training to less experienced infrastructure colleagues.
  • Works independently and proactively to ensure reliability and high availability of telecommunications/network systems.
  • Serves as a advanced level escalation resource for the identification and resolution of large scale or highly complex issues.
  • Ensures that industry best practices and home office standards are met when infrastructure systems are implemented, including reviewing the work effort of less senior Infrastructure staff, contractors and vendors.
  • Provides input based on technical expertise to standards committees, guiding these teams to adopt industry best practices and appropriate standards for the organization.
  • May provide enterprise-wide technical expertise in one or more technical specialties.
  • Provides input to management Infrastructure on the capital and operational budgets for growth and life-cycle requirements.
  • Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
  • Maintains positive and trusting working relationships with customers, management and peers in keeping with a service oriented organization.
  • Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

    • MINIMUM QUALIFICATIONS

  • Bachelor of Science degree in a related field and five (5) to seven (7) years of related experience or equivalent combination of education and experience.
  • Advanced knowledge or five (5) to seven (7) years in either network infrastructure or telephony infrastructure, with general knowledge in the other.
  • Strong written and verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels and ability to succeed in an environment of competing priorities.
  • Demonstrated technical leadership of project implementation teams.
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

    • PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

  • Operates in a typical office environment or in infrastructure equipment rooms such as telecommunications closets, server rooms, data centers, or telephone system centers.
  • The areas are typically well-lit, temperature-controlled and generally free from hazards. High voltages may be present, and caution is an expected behavior.
  • Lifting of equipment up to 50 lbs.
  • Hearing is needed for extensive telephone and in person communications.
  • The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.
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