Automotive Quick Lane Manager - Kissimmee, United States - Kissimmee Chrysler Jeep Dodge Ram

Kissimmee Chrysler Jeep Dodge Ram

Verified Company

Kissimmee, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Ed Napleton Automotive Group is looking for our next
Automotive Express Lane Manager located at Napleton Kissimmee Chrysler Dodge Jeep Ram, The
Automotive Express Lane Manager is a leader in the Service Department within Napleton's dealerships.

This role drives the performance of the Express Lane by developing and coaching our teams to deliver an exceptional service experience for our customers.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states.

Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

Aggressive compensation plans
Family Owned and Operated 90+ years in business
Medical, Dental, and Vision Insurance
401K and additional benefits
Accrued Vacation Time
Discounts on products, services, and vehicles
Growth Opportunities

Responsibilities:

Manages all aspects of Quick Lane operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records.
Serves as a liaison between the Service Manage Service Advisors, Parts personnel, Technicians and Warranty Administration.
Working with warranty clerk to ensure proper warranty processing and disclosure. Must possess excellent interpersonal and customer service skills.
Must have a verifiable track record of success in selling service work while achieving and maintaining high Customer Satisfaction Index (CSI).
Strong organizational skills including the ability to effectively manage multiple projects prioritize tasks and complete assignments within expected time frames.
Must be dependable, friendly, enthusiastic, and selfmotivated.
Organized and capable of working effectively as part of a team or on individually assigned tasks in a fastpaced, dynamic environment.
Team

- player
- will answer phones, write repair orders, and schedule appointments

Job Requirements:

High School Diploma or equivalent.
2+ years of Service Advisor Experience
Automotive Service/Lane Management Experience
Ability to set and achieve targeted goals
Ability to attract, develop, and retain talent.
Experience and desire to work with technology
Valid Driver's License and have and maintain an acceptable driving record.
18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws_