Jobs
>
Lakewood

    Digital Branch Manager - Lakewood, United States - First Mutual Holding Co.

    First Mutual Holding Co.
    First Mutual Holding Co. Lakewood, United States

    2 weeks ago

    Default job background
    Description
    Job Type

    Full-time

    Description


    Position Summary:


    The Digital Branch Manager is responsible for managing sales and operations of the digital branch and ensuring policies and procedures are being followed.

    Responsible for delivering an exceptional customer experience through our virtual platform while assuring consistency and alignment with all banking products and services.


    Duties and Responsibilities:
    Adds value as a key member of management; understands the business, financials, industry, customers and strategy. Partners across the organization to connect digital branch services and operations with other departments, services and products.
    Supervises digital branch employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. Leads operational and sales meetings and other meetings as needed.

    Manages the daily operation of the digital branch through ensuring policies and procedures are being followed, reports are completed; oversees maintenance and security of digital branch including rigorous focus on data/IT security policies; keeps up to date on government regulations and the association's policies and procedures regarding lending, savings, and operations.

    Directs activities of staff to ensure achievement of goals including sales, cross-selling, and referrals of Bank products and services; leads and participates in campaigns including customer calling programs; coaches and mentors staff to ensure their use of appropriate sales skills and techniques; works with Marketing to promote the bank and drive more traffic to the digital branch; ensures quality customer service.

    Schedules staff appropriately to ensure operational coverage and provides operational support during times of heavy volume and/or low staffing. Approves and monitors time off per company standards. Communicates effectively with staff and stakeholders regarding staffing changes and hours of operation.

    Meets Digital Branch Manager individual goals and target production standards through engaging customers in meaningful conversations and virtual interactions to determine their needs and assists the customer in choosing appropriate Bank products and services; cross-sells bank's products and services by using insights gained about the customer's needs and meets established cross-selling ratios; provides investment, mortgage, and business banking referrals, and follows up on referral opportunities to achieve branch and Bank goals; responds to customer inquiries regarding bank products; takes consumer applications; follows-up on the processing and closing of loans; opens and closes accounts with accuracy and in accordance to bank policy and applicable regulations.

    Interacting with customers through our virtual customer platform, serves as the digital branch's primary customer relations representative and resolves customer complaints; approves customer transactions and overrides; responds to customer inquiries.

    Maintains membership in an approved community organizations and participates in community events/trade shows to develop and strengthen referral and customer relationships, and to develop business relationships with outside organizations.

    Manages sales activities in digital branch; coaches and trains employees on sales approaches; ensures staff sales goals are met; uncovers sales opportunities.

    Establishes relationships with current business customers and expanding business relations to drive commercial sales via outbound calling activities.

    Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable.

    Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.

    Other Duties as assigned.


    The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

    All job descriptions may be amended at any time at the sole discretion of FMHC.

    Requirements


    Qualifications and Skills:
    5 to 7 years is of experience in Retail or Digital Banking is required.
    3 to 5 years of supervisory experience is required.
    Experience with Customer Service is required.
    NMLS Number and Notary required.
    Valid Driver's License is required.
    Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Loan Origination Software, Cleartouch, OnBase, various government and investor software/web portals is preferred.
    High School Diploma or equivalent is required; Bachelor's degree is preferred.


    Necessary competencies:
    Resilience
    Communication
    Service Orientation
    Interpersonal Awareness
    Business Acumen
    Decisiveness
    Leads for high performance
    Organizational Skills
    Attention to Development

    Physical Environment

    While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.

    The employee must occasionally lift and/or move up to 25 pounds.
    The noise level in the work environment is usually quiet to moderate.
    This position is performed in an office/hybrid setting, Able to work days and hours digital branch is open.

    Able to work as required and be on call for any emergencies 24 hours a day, 7 days a week.

    #J-18808-Ljbffr
  • Orion Innovations

    Branch Manager

    4 days ago

    Orion Innovations Forest, OH, United States Freelance

    Bonita has been representing current fashion and confident, modern femininity for over 50 years - with 24 collections per year. Our collections are characterized by loving details, excellent fits, and ideal combinability. Friendly and competent customer advice, as well as excelle ...

  • KeyBank NA

    Branch Manager

    2 weeks ago

    KeyBank NA Lakewood, United States

    Location: · 1435 Warren Road - Lakewood, Ohio 44107 · Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing ...

  • Key Bank

    Branch Manager

    3 weeks ago

    Key Bank Lakewood, United States

    Location: · 1435 Warren Road - Lakewood, Ohio 44107 · Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providin ...

  • KeyBank

    Branch Manager

    4 days ago

    KeyBank Lakewood, United States

    Job Description · Location: · 1435 Warren Road - Lakewood, Ohio 44107Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable ...

  • Orkin

    Branch Manager

    1 day ago

    Orkin Broadview, United States

    Overview: · **_ Are you an inspirational leader who knows how to motivate your team while engaging and inspiring them?_** · *** · **_Do you enjoy driving change, setting goals and have your earnings tied to your results?_** · *** · **_Are you a proactive, take-charge person who e ...

  • Blue Horizon Enterprises

    Branch Manager

    4 days ago

    Blue Horizon Enterprises Richmond Heights, OH, United States Freelance

    **No. Fresh. Friendly.** · Under this motto, we provide daily groceries to more than 50,000 customers. In order to fulfill this promise in the future as well, we are looking for friendly support in our stores. Are you looking for a secure job with prospects? Do you want to become ...

  • First Mutual Holding Co.

    Digital Branch Manager

    3 weeks ago

    First Mutual Holding Co. Lakewood, United States

    Job Type · Full-time · Description · Position Summary: · The Digital Branch Manager is responsible for managing sales and operations of the digital branch and ensuring policies and procedures are being followed. Responsible for delivering an exceptional customer experience thr ...

  • First Mutual Holding Company

    Digital Branch Manager

    3 weeks ago

    First Mutual Holding Company Lakewood, United States

    Apply · Job Type · Full-time · Description · Position Summary:The Digital Branch Manager is responsible for managing sales and operations of the digital branch and ensuring policies and procedures are being followed. Responsible for delivering an exceptional customer experience t ...

  • First Federal Lakewood

    Digital Branch Manager

    3 weeks ago

    First Federal Lakewood Lakewood, United States

    Position Summary: · The Digital Branch Manager is responsible for managing sales and operations of the digital branch and ensuring policies and procedures are being followed. Responsible for delivering an exceptional customer experience through our virtual platform while assuring ...

  • First Mutual Holding Company

    Digital Branch Manager

    3 weeks ago

    First Mutual Holding Company Lakewood, United States

    Apply · Job Type · Full-time · Description · Position Summary:The Digital Branch Manager is responsible for managing sales and operations of the digital branch and ensuring policies and procedures are being followed. Responsible for delivering an exceptional customer experience t ...

  • Restaurant Depot

    Assistant Branch Manager

    4 days ago

    Restaurant Depot Avon, United States

    **Position Title**:Assistant Branch Manager · **Department**:Management · **Supervisor**:Branch Manager · **FLSA**:Exempt · **Position Summary**: · Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues ...

  • Nexus Innovations

    Branch Manager Kassel

    3 weeks ago

    Nexus Innovations Mentor, United States

    Every day, our team of 900 employees passionately and wholeheartedly dedicate themselves to driving climate neutrality forward through innovative strategies and solutions for building technical systems. · Founded as a one-man craft business, we now look back on over 50 years of s ...

  • First National Bank

    Branch Manager

    1 week ago

    First National Bank Cleveland, United States

    Primary Office Location: 11457 Mayfield Road. Cleveland, Ohio Join our team. Make a difference - for us and for your future. · Position Title: · Branch Manager · Business Unit: · Retail · Reports to: · Varies Based on Assignment · Position Overview: · This position is primari ...

  • First National Bank of Pennsylvania

    Branch Manager

    6 days ago

    First National Bank of Pennsylvania Cleveland, United States

    FIRST NATIONAL BANK OF PENNSYLVANIA · Branch Manager · Cleveland , · Ohio · Apply Now · Primary Office Location:11457 Mayfield Road. Cleveland, Ohio Join our team. Make a difference - for us and for your future.Position Title: Branch ManagerBusiness Unit: RetailReports to: V ...

  • First National Bank of Pennsylvania

    Branch Manager

    3 weeks ago

    First National Bank of Pennsylvania Cleveland, United States

    Primary Office Location: · 11457 Mayfield Road. Cleveland, Ohio Join our team. Make a difference - for us and for your future. · Position Title: Branch Manager · Business Unit: Retail · Reports to: Varies Based on Assignment · Position Overview: · This position is primari ...

  • Key Bank

    Branch Manager

    2 weeks ago

    Key Bank Cleveland, United States

    Location: · 1400 Som Center Road - Mayfield Heights, Ohio 44124 · Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable ...

  • KeyBank NA

    Branch Manager

    3 weeks ago

    KeyBank NA Cleveland, United States

    Location: · 1400 Som Center Road - Mayfield Heights, Ohio 44124 · Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable ...

  • Awfarrell

    Branch Manager

    3 weeks ago

    Awfarrell Cleveland, United States

    ** Farrell Roofing** · ** Branch Manager - Cleveland** · Cleveland, OH 44125 · This position is responsible for all safety related issues. They are responsible for the branch being compliant with all OSHA, and company safety standards. The position is responsible for managing ...

  • Key Bank

    Branch Manager

    6 days ago

    Key Bank Cleveland, United States

    Location: · 1400 Som Center Road - Mayfield Heights, Ohio 44124 · Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable o ...

  • Diamond Dynamics

    Retail Branch Manager

    4 days ago

    Diamond Dynamics Hunting Valley, OH, United States Freelance

    **Retail Store Manager (m/f/d)**: · **Job Facts**: · **Position**: · **Retail Store Manager (m/f/d)**: · **Location**: · **Hunting Valley, OH**: · **Working Hours**: · **Full-time**: · **Employment Type**: · **Permanent**: · **Start Date**: · **As soon as possible**: · **Our Clie ...