Patient Services Rep - Layton - Tanner Clinic

    Tanner Clinic
    Tanner Clinic Layton

    1 week ago

    Description

    Job Type
    Full-time
    Description
    Essential Job Responsibilities:

    • Greet patients in a warm, friendly, and prompt manner
    • Gather patient and insurance information efficiently and accurately
    • Collect and process co-pays from the patient at the time of service
    • Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
    • Answer telephones, screen calls, take messages, and provide information to the appropriate source
    • Enter patient data into the EHR system
    • Direct and escort patients to physician offices
    • Provide information to patients about how to make an appointment
    • Assist patients with the use of wheelchairs and wheel them to the appropriate doctor's office if needed
    • Monitor the work area to ensure that it remains safe, secure, and well-maintained
    • Work urgent care hours if required
    • Other duties as assigned
    Requirements
    Education: High school diploma or equivalent preferred
    Experience:
    • Exceptional interpersonal skills with the ability to establish immediate rapport with patients
    • One year of experience in customer service or reception in a health care environment preferred
    • Previous healthcare experience and/or familiarity with medical terminology helpful
    • Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
    Performance Requirements:
    Knowledge:
    • Knowledge of basic computer skills
    • Knowledge of basic mathematics skills
    • Knowledge of individual responsibilities to accurately direct callers
    • Knowledge of medical terminology and organization services
    Skills:
    • Skill in using multi-line phone system, including transferring calls
    • Skill is providing excellent customer service
    Abilities:
    • Ability to get appropriate information to route calls to the appropriate person
    • Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
    • Adequate hearing to answer phone and speak with patients
    • Ability to speak clearly and loudly enough to be heard by callers and patients
    Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
    Work Environment: Position is in well-lighted office environment.

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