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Norristown

    Host- Hostess - Norristown, United States - El Jefe

    El Jefe
    El Jefe Norristown, United States

    3 weeks ago

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    Description

    Job Overview:
    As a Host/Hostess at our restaurant, you will be responsible for welcoming guests visiting our establishment. Your exceptional customer service expertise, and friendly demeanor will contribute to a positive and enjoyable experience for our patrons. This job description outlines the primary responsibilities and qualifications required for the position.


    Responsibilities:

    Reservations and Host Stand:
    Maintains a clean and organized host stand
    Answers phone calls and customer questions
    Manages reservations to ensure no overbooking
    Provides estimated wait times and monitors wait list
    Rotates seating areas to evenly divide between servers
    Thanks customers for patronage upon departure


    Customer Service:
    Interact with guests in a friendly and professional manner, creating a welcoming and enjoyable atmosphere.
    Guides customers to assigned dining or bar area
    Provides menus and server name
    Basic menu kowledge to answer inital customer questions


    Upselling and Promotion:
    Promote special drink offerings, happy hour deals, and promotions to enhance the guest experience.

    Encourage guests to explore other attractions and amenities.


    Qualifications:
    Previous experience as a host/hostess in a restaurant, bar, or entertainment setting.
    Strong customer service skills with the ability to engage and interact with guests.
    Able to stand and walk for extended periods of time
    Strong organizational skills
    Excellent communication skills and the ability to multitask in a fast-paced environment.

    Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by the operational needs of the family entertainment center.


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