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    Night Auditor - Marion, United States - Hampton Inn Marion

    Hampton Inn Marion
    Hampton Inn Marion Marion, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Night Auditor(Part Time)

    SUMMARY:

    To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel's financial data.

    RESPONSIBILITIES:


    • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.


    • Check guests in and out efficiently and in a friendly manner.


    • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.


    • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.


    • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.


    • Take reservation requests efficiently.


    • Answer switchboard in accordance with standards of proper telephone etiquette.


    • Block rooms and handle special requests.


    • Monitor room availability.


    • Handle safe deposits by guests per established procedures.


    • Keep lobby, back office and desk area clean and presentable.


    • Have a thorough knowledge of emergency and security procedures.


    • Offer and properly handle requests for wake-up calls.


    • Know how to clean guest rooms to standards.


    • Open and close shift; make cash drops.


    • Ensure all credit cards, cash, and change fund are balanced throughout each shift.


    • Inform management of any guest or systems related complaints or problems.


    • Communicate with incoming staff and management by logging pertinent information in the pass on log.


    • Keep maintenance informed of all maintenance needs.


    • Pass on guest lost and found inquiries to management or supervisors.


    • Assist in marketing effort by completing Company Tracking nightly.


    • Verify each Front Desk shift's transactions. Process credit card transactions.


    • Post tax charges to all guest folios


    • Finalize transactions completed during the day.


    • Create and/or print required reports.


    • File or transmit reports as directed.


    • Prepare folios for departing guests.


    • Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.


    • Administer guest payment policies.


    • Responsible for shift cash transactions.


    • Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.


    • Responsible for knowing hotel emergency procedures.


    • Coordinate with other departments to fulfill guest special requests.


    • Communicate facilities and services to guests at check-in.


    • Answer guest questions regarding local area facilities.


    • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.


    • Practice safety standards at all times.


    • Be able to move luggage or packages weighing up to 40 lbs.


    • Each associate will be required to follow the rules as found in the M&R Employee Handbook


    • Perform other duties as assigned by management, of which employee is capable of performing

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