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Mount Pleasant

    Front Desk Agent - Mount Pleasant, United States - Lowcountry Hotels

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    Job Description

    Job Description· Provide exceptional customer service to each hotel guest.· Efficiently check in/out each guest, ensuring proper payment and confirming room types, rates, dates of stay, and additional stay details.· Acknowledge all Rewards Club members, repeat guests, corporate accounts, and group attendees.· Effectively communicate with guests and other departments.· Provide solutions when presented with problems to ensure guest satisfaction.· Assist with room reservations, up-selling whenever possible.· Be proactive in attending to guest needs, take care of requests, and assist throughout their stay.· Maintain a positive and professional demeanor during all interactions with guests, fellow employees, and vendors.· Must have flexible hours; shifts include 7am-3pm, 3pm-11pm, and mid shifts 11am-7pm/12pm-8pm.

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