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North Charleston

    Front Desk Agent- Doubletree Hotel - North Charleston, United States - Lowcountry Hotels

    Lowcountry Hotels
    Lowcountry Hotels North Charleston, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionON SITE INTERVIEWS M-F 8AM-5PM

    Job Description

    The DOUBLETREE- CHARLESTON CONVENTION CENTER (Tanger Outlets) is seeking individuals to join our outstanding Front Desk team. Potential candidates will be energetic, upbeat, outgoing, and have the willingness to provide the best guest service.

    Front Desk Attendants

    Our Front Desk Attendants often know the most about our guests. Their ability to communicate and understand a guest's needs, while ensuring that the check in and check out process of their rooms exceeds expectation, is what sets our hotel apart from the others. Our goal of the is to ensure every guest feels at home to help ensure loyalty and guest satisfaction.

    Essential Duties/ Responsibilities
    • The ability to work multiple shifts each week (7AM-3PM, 10AM-6PM, 12PM-8PM, or 3PM-11PM).
    • The ability to follow company policies (Show up on time for scheduled shift in proper uniform)
    • The ability to learn and master the Property Management System (Opera)
    • Along with learning the system would be to properly check in and check out guest, make reservations, cancel reservations, set up arrivals properly, ensure the guest billing is correct, and learn how to meet the guests request as it pertains to room type (or any other request).
    • Ability to handle guest complaints
    • Ability to problem solve
    • Ability to interact with co-workers and guest with ease'
    • NOT ELIGIBLE FOR REMOTE WORK
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