Incident / Order Manager Service Center (m/f/d) - Karlstad, United States - NebulaTech

NebulaTech
NebulaTech
Verified Company
Karlstad, United States

3 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description

As one of the largest banking IT service providers and digitalization partners in Europe, we are driving the digital transformation within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today efficient and develop smart financial services for tomorrow. We offer a wide range of tasks in which you can bring your individual strengths to the table. Whether it's app development, network technologies and server operations, or consulting, training and support - with us, you will find your calling as a specialist or generalist. All with excellent career opportunities, plenty of room for personal development, and numerous benefits.

For the Sales and Consulting division, we are currently looking for an Incident/Order Manager for our Service Center (m/f/d) at our locations in Münster, Hannover, or Frankfurt am Main.

Your responsibilities:

  • Ensuring customer-oriented and timely processing of incidents
  • Monitoring, qualifying, tracking, and resolving incident tickets
  • Identifying process improvements within work processes
  • Supporting projects for existing customers (rollout and operations projects)
  • Point of contact for orders from the Service Center Sparkassen
  • Independent planning and coordination of customer orders
  • Managing external service providers and communicating with customers and internal service units
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