IT Helpdesk Specialist - Oswego, United States - SMV RECRUITING LLC

Description

SMV Recruiting is currently looking for an IT Help Desk (Tier I) to work onsite for our client in Oswego, NY.

Our client is a family-oriented organization within the banking industry, experiencing rapid growth, and strongly committed to promoting their employees from within.

The ideal candidate will have a Bachelor's and/or an Associate's in IT or Computer Science and 1-3+ years experience in IT.

This is a full-time, on-site Tier I/Entry-Level position offering competitive pay and comprehensive benefits FYI, this is a direct hire role.

• Provide technical support to 50 employees via phone and email, troubleshooting issues locally and remotely
• Complete an average of 5 tickets per day in the Smartsheet ticketing system
• Enhance and expand the Active Directory by adding computers into the domain, etc.
• Install and maintain data communication systems, offering guidance on complex computer operating systems
• Manage side projects including maintaining the website and documents
• Maintain databases and ensure security measures are up to date utilizing security software
• Manage documentation to meet security regulations
• Coordinate technology resources and vendor services
• Evaluate technology proposals and contractsert
• Research new technologies and evaluate hardware/software upgrades

• Bachelor's degree and/or an Associate's degree in IT or Computer Science or related field is strongly preferred
• 1-3+ years hands on experience in IT or technology is strongly desired
• Cisco Networking/Cisco Meraki, Active Directory, Anti-virus software, SmartSheet and Cyber Security software experience is strongly preferred
• Experience in the banking or finance industry is strongly desired

• Paid time off
• Professional development assistance

• Day shift
• Monday to Friday

• Oswego, NY: Relocate before starting work (Required)