- Greet customers and listen to their concerns or complaints
- Schedule service appointments and follow up with customers regarding their appointments
- Provide customers with estimates for repair costs and obtain their authorization for work to be done
- Communicate with technicians and service managers to keep customers updated on the progress of their repairs or maintenance
- Coordinate loaner vehicles for customers if needed
- Process customer payments and maintain accurate records
- Address and resolve any customer complaints in a timely and professional manner
- Maintain a high level of expertise on Genesis vehicles and services to answer any customer questions
- Ensure a clean and organized service department for a positive customer experience
- Collaborate with other team members to achieve department goals and objectives
- Strive to exceed customer expectations and promote customer retention through exceptional service
- High school diploma or equivalent; technical or vocational training in the automotive industry is preferred
- Previous customer service experience in the auto industry is required
- Excellent communication and interpersonal skills
- Strong organizational and timemanagement abilities
- Knowledge of automotive systems and repairs
- Ability to work in a fastpaced and teamoriented environment
- Proficient computer skills and familiarity with automotive software
- Must be able to work fulltime, including some weekends and evenings
-
Service Advisor
22 hours ago
Keffer Hyundai Matthews, United StatesJob Description · Job DescriptionJob Summary: · As a Service Advisor at Keffer Hyundai in Matthews, North Carolina, you will play an integral role in providing excellent customer service and facilitating smooth operations in the service department. This is a full-time, individual ...
-
Service Advisor
4 days ago
Keffer Hyundai Matthews, United StatesTo assist our service customer with the preventative care of their vehicle as well as handling any situation of mechanical failure. · Must be fast-paced and really willing to go the extra mile for the customer. · This is a customer service job as much as a sales job so a POSITIVE ...
-
Automotive Service Advisor
3 weeks ago
Infiniti of Charlotte Inc Matthews, United StatesInfiniti of Charlotte is currently hiring Service Advisors for our growing Service Department This position is an excellent opportunity for the right person, with plenty of potential for growth within the company. Our ideal candidate is a result-driven individual with stellar cus ...
-
Automotive Service Advisor
3 weeks ago
Hudson Automotive Group Indian Trail, United StatesJob Details · Description · $80k-$100k+ Yearly Earning Potential for Top Performers · Yearly Accrued PTO · Internal Advancement Opportunities · Honda of Indian Trail ,a Hudson Automotive Company, is actively seeking Experienced Service Advisors to join our award-winning, h ...
-
Service Advisor
3 weeks ago
Keffer Hyundai Matthews, United StatesJob Summary: · As a Service Advisor at Keffer Hyundai in Matthews, North Carolina, you will play an integral role in providing excellent customer service and facilitating smooth operations in the service department. This is a full-time, individual contributor role in the auto in ...
-
Service Advisor
3 weeks ago
Courage Kia Gastonia, United StatesJob Description · Job DescriptionJob Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. · About us: ...
-
Service Advisor
3 weeks ago
Genesis of Charlotte Matthews, United StatesJob Summary: · The Service Advisor at Genesis of Charlotte is a vital member of our team, responsible for providing exceptional customer service and overseeing all aspects of the service department. This individual will serve as the primary point of contact for customers, ensuri ...
-
Automotive Service Advisor
3 weeks ago
Infiniti of Charlotte Inc Matthews, United StatesJob Description · Job DescriptionInfiniti of Charlotte is currently hiring Service Advisors for our growing Service Department This position is an excellent opportunity for the right person, with plenty of potential for growth within the company. Our ideal candidate is a result-d ...
-
Service Advisor
3 weeks ago
Hendrick Automotive Group Charlotte, United StatesJaguar Land Rover CharlotteLocation: 6710 E. Independence Blvd., Charlotte, North Carolina 28212 · Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervi ...
-
Service Advisor
2 hours ago
Sonic Automotive, Inc. Charlotte, United StatesJob Description · Our Service Advisor is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining ...
-
Service Advisor
3 weeks ago
Sonic Automotive Charlotte, United StatesOur Service Advisor is responsible for running an efficient and profitable service department. He/ She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting Service Advisor, Advisor, Tow, ...
-
Service Advisor
2 days ago
VetJobs Charlotte, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Service Advisor Automotive
3 weeks ago
Woodie's Auto Service Charlotte, United StatesJob DescriptionJob Description · Are you ready to be a part of a TRUE winning culture? · Woodie's Auto Service is looking for a GREAT Automotive Service Advisor to join our family We believe you can take us to the next level and we can do the same for you. We've built a busines ...
-
Service Advisor
18 hours ago
Dutch Miller Kia of Charlotte Charlotte, United StatesCome work for the best If you are interested in a career in the automotive business we welcome you to apply today to join our family at Dutch Miller Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive ex ...
-
Service Advisor
3 weeks ago
Union County Kia Monroe, United StatesLooking for team players to join our Kia family. · Service Advisor · Monday - Saturday ...
-
Automotive Service Advisor
3 weeks ago
Scott Clark Honda Charlotte, United StatesAre you looking for a place to make a career? The automotive business is one of the few businesses left that you can go from an entry level position and advance into ownership. It all depends on your attitude and your work ethic. Our award winning team is looking for the right pe ...
-
Excel Truck Group Charlotte, NC, United States Full timeImagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all abo ...
-
Automotive Service Advisor
3 weeks ago
Speedee Charlotte, United StatesCSA Job KBCompensation: $45, $100,000.00 per year Let's talk about the SpeeDee Service Difference:Local OwnershipMost SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.Quality ServiceSpeeDee was built ...
-
Service Advisor
6 days ago
Quality Equipment Polkton, United StatesWe are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our communit ...
-
Service Advisor Automotive
3 weeks ago
Woodie's Auto Service Charlotte, United StatesJob DescriptionJob Description · Are you ready to be a part of a TRUE winning culture? · Woodie's Auto Service is looking for a GREAT Automotive Service Advisor to join our family We believe you can take us to the next level and we can do the same for you. We've built a business ...
Service Advisor - Matthews, United States - Genesis of Charlotte
Description
Job Description
Job DescriptionJob Summary:
The Service Advisor at Genesis of Charlotte is a vital member of our team, responsible for providing exceptional customer service and overseeing all aspects of the service department.
This individual will serve as the primary point of contact for customers, ensuring their needs are met and their expectations are exceeded.
This is a full-time position in the auto industry, located in Matthews, North Carolina.Compensation & Benefits:
This position offers a competitive salary, based on experience and qualifications.
In addition, employees are eligible for benefits such as medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicles and services.
Responsibilities:
Requirements:
EEOC Statement:
Genesis of Charlotte is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, disability, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by federal, state or local laws.
