Customer Service Specialist - Leola, United States - Fisher & Thompson, Inc.

Fisher & Thompson, Inc.

Verified Company

Leola, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Fisher & Thompson, Inc is committed to achieving excellence in the Dairy Industry by serving the customer with Honor and Integrity.

Starting in 1983, Fisher & Thompson has grown into the leading dairy service and equipment company on the east coast.

The Customer Service Specialist is primarily responsible for customer interactions, maintaining the storefront, assisting walk in customers, and preparing and processing customer bills.

Primary Duties / Responsibilities

Provide customer care by assisting walk in customers.
Assist with incoming phone calls.
Complete warranty returns including processing paperwork and other tasks associated with the return.
Keep aisles and shelves organized and clean.
Review expiration dates on product and maintain as needed.
Collect all needed information from service technicians to accurately calculate customer bills. This includes labor hours, travel time, and parts used.
Check accounting system data to ensure accuracy of the final bill and ensure we have a record of every invoice.
Update account records with customer information and balances.
Answer customer questions and handle complaints from customers regarding bills.
Assist with transfers and returns from service technicians' truck to corresponding bins.
Assist in putting pulled job materials on a transfer or invoice for service technicians.
Follow all company procedures and protocols.
Maintain a professional image.
Be a positive part of the F&T team.
Other duties as assigned.