Customer Care Advisor Call Center - Coffeyville, United States - Opsstaff

Opsstaff Coffeyville, United States

4 weeks ago

Description

**Customer Care Advisor Call Center**

$15.38

May 11, 2021

Were looking for Customer Care Advisors to work from home and at a call center in Jacksonville FL.

**Job Duties:**

Handle customer calls efficiently and effectively, while providing exceptional customer service

Accurately and promptly execute transactions, such as inquiries, complaints, etc.

Identify customer needs through in-depth probing

Solve customer problems using swift, sound judgments based on the facts of each situation

Manage daily workflow within prescribed timeline and quality metrics

**Requirements:**

2-4 Years of previous call center experience; Call Center and Customer Service experience is required

Willing to work in a call center environment with heavy telephone customer interaction

Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed, adaptable, and accountable

Excellent customer service

Solid Attendance During Training and Post Training (throughout the duration of assignment)

Superior communication skills; Both verbal and written communication

Effective listening, problem-solving, and negotiating required

Proficient using CRM, computer, windows navigation, and internet

Proven record of dependability with excellent time management and the ability to self-manage

Proven ability to handle stressful situations and effectively manage a high-volume workload

**Education Requirement:**

A high school diploma or equivalent is required

Special Notes:

Must not owe money on utilities as this is a position with a utility provider. If eligible for this position, the candidate must pay any outstanding balances in full prior to onboarding

Candidate must live within 45 minutes of the worksite, this a client requirement as they may be required to meet onsite.

**Training Environment:**

Initial Training 5 Weeks in Duration (On-site Downtown Jacksonville)

Must successfully complete training before assignment continues (Weekly Attendance and

Performance during training will be reviewed)

After successful completion of initial training, the role will transition to remote

**Work Environment:**

Laptop provided

Must have a workspace free of visual and audible distractions

Client issued laptop and up to 2 monitors will be provided

Candidate shall have access to the internet with at least 50 MBPS upload, and 10 MBPS download speeds (Candidate supplied internet and must have the router close enough to the workspace that they can plug the equipment in using an Ethernet cord)

Headset/telephone connected required for 7.5 hours of an 8 hours workday

**Physical Requirements:**

Sitting Up to 8 hours per day

Typing Up to 8 hours per day

Data Entry Up to 8 hours per day

**Other physical demands or notes:**

Should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position. Outdoor walking in non-paved areas.

Will be subject drug and background test

*Candidates who are bilingual in Spanish are requested

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